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- Tasks: Support and train customers on EFI's industrial inkjet printers while troubleshooting issues.
- Company: Join EFI, a global leader in print technology, dedicated to empowering print professionals.
- Benefits: Enjoy remote work options, travel opportunities, and a dynamic work environment.
- Why this job: Be part of a team that drives innovation in the printing industry and enhances customer success.
- Qualifications: Requires a technical degree and 2 years of experience in field engineering with electro-mechanical devices.
- Other info: Expect up to 75% travel and occasional weekend work; visa sponsorship is not available.
The predicted salary is between 36000 - 60000 £ per year.
EFI is looking for a Field Service Engineer to join our Nozomi Business Unit in the UK (Yorkshire area) with a focus on our packaging printing solutions. All of us at EFI are relentlessly focused on just one thing: the growth and success of the print business. That’s why tens of millions of print professionals worldwide turn to EFI to fuel their success.
What you will do:
- Provide on-site and telephone support, training, and repair service for Inkjet customers in the area.
- Includes installation support, on-site repair, and key operator training (maintenance and equipment operations training).
- Provide on-site setup and installation of all EFI industrial inkjet Nozomi printers, including working with the customer regarding pre-installation requirements.
- Assist the customer in unloading all components for the print system and positioning it in the customer’s facility.
- Un-crate the controller, print heads, remote cabinets, all UV components, checking electrical power and compressed air while working with a Certified Electrician.
- Perform initial setup and adjustment, and thoroughly test the printer to ensure the images it prints are up to factory standards.
- Provide initial and ongoing formal customer operator and printer maintenance training, including assessing customer training needs.
- Provide periodic on-site troubleshooting and repairs on printers experiencing complex electrical, mechanical, or pneumatic problems.
- Provide detailed technical feedback via an EFI Inkjet Case Management System (CMS) during and after each customer visit.
- This role will include travel up to 75% of the work week, as well as occasional weekend work to meet customer needs.
- Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance.
- Participate in after-hours support activities on a rotating basis.
This role might be a good fit if you:
- Have a minimum 2-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
- Have a minimum of 2 years in field engineering positions servicing complex electro-mechanical devices and high-demand customer locations.
- Possess customer management skills and a strong commitment to customer satisfaction.
- Can demonstrate the ability to independently manage a large service territory.
- Can troubleshoot electrical and mechanical problems to the component level.
- Have the ability to provide telephone technical support and effectively communicate with Product Service Engineers.
- Possess a working knowledge of RIPS, color theory, Microsoft Windows, and Linux operating systems.
- Have a working knowledge of materials and chemicals used in the printing industry.
- Possess in-depth knowledge of personal computers, industrial inkjet printers, large format printers, and/or presses.
- Knowledge of high and low voltage wiring, capability of identifying and qualifying single-phase as well as three-phase power requirements.
- Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001”.
Visa sponsorship is NOT available.
Field Services Engineer (South Yorkshire) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer (South Yorkshire)
✨Tip Number 1
Familiarise yourself with EFI's Nozomi printers and their specific features. Understanding the technology and how it integrates into packaging solutions will give you an edge during interviews, as you'll be able to speak knowledgeably about the products you'll be working with.
✨Tip Number 2
Network with current or former EFI employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare for technical questions by brushing up on your troubleshooting skills for electro-mechanical devices. Being able to confidently discuss your problem-solving process will showcase your expertise and readiness for the challenges of the role.
✨Tip Number 4
Highlight any experience you have with customer training or support. Since this role involves a significant amount of customer interaction, demonstrating your ability to effectively communicate and train others will set you apart from other candidates.
We think you need these skills to ace Field Services Engineer (South Yorkshire)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Field Services Engineer position. Familiarise yourself with EFI's Nozomi Business Unit and their packaging printing solutions.
Tailor Your CV: Highlight your relevant experience in field engineering, particularly with electro-mechanical devices. Emphasise any customer management skills and technical knowledge that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the print industry and your commitment to customer satisfaction. Mention specific experiences that demonstrate your troubleshooting skills and ability to manage a service territory.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Placed
✨Showcase Your Technical Skills
Make sure to highlight your technical degree and any relevant experience you have with electro-mechanical devices. Be prepared to discuss specific examples of troubleshooting and repairs you've performed in the past.
✨Demonstrate Customer Management Abilities
Since this role involves a strong focus on customer satisfaction, be ready to share experiences where you've successfully managed customer relationships or resolved issues. This will show your commitment to providing excellent service.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific technical problems or customer scenarios. Practising these types of questions can help you articulate your thought process and problem-solving skills effectively.
✨Research EFI and Its Products
Familiarise yourself with EFI's Nozomi printers and other products. Understanding their technology and how it fits into the packaging printing solutions will demonstrate your genuine interest in the company and the role.
