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For Companies At a Glance
- Tasks: Provide tech support for applications and hardware in a dynamic law firm environment.
- Company: Join a prestigious global law firm based in London, known for its innovative approach.
- Benefits: Enjoy a competitive salary and the chance to work with cutting-edge technology.
- Why this job: Be part of a collaborative team, solving real-world tech issues and enhancing user experience.
- Qualifications: Must have experience in tech support, strong problem-solving skills, and knowledge of law firm operations.
- Other info: This is an onsite role, perfect for those who thrive in a vibrant office atmosphere.
The predicted salary is between 30000 - 70000 £ per year.
A fantastic opportunity has arisen for a Technical Support Analyst to join our London based global law firm on a permanent basis.
Key Responsibilities
- Provide end-user support for firm-approved applications including Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, and BigHand.
- Support remote computing solutions (VPN, VMware) and assist with videoconferencing across internal and external locations.
- Configure, install, and maintain software, PCs, laptops, printers, and networking hardware.
- Maintain accurate hardware inventory and coordinate equipment relocation.
- Work collaboratively with other Technology team members on installations, upgrades, training, and documentation.
What You Bring
- A problem-solving mindset and the ability to collaborate across teams.
- Strong analytical skills for troubleshooting, diagnosing, and resolving tech issues.
- Experience with hardware/software installations, technical documentation, and user training.
- Professional interpersonal skills and confidence working with all levels of the firm.
- In-depth knowledge of standard software applications and hardware components.
- Experience working within a law firm is essential.
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Microsoft Office, Adobe Acrobat, and iManage. Having hands-on experience or certifications in these applications can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have working in a law firm or similar environments. Understanding the unique tech needs of legal professionals will demonstrate your ability to adapt quickly and provide effective support.
✨Tip Number 3
Prepare for potential technical scenarios during the interview. Be ready to discuss how you would troubleshoot common issues with remote computing solutions or videoconferencing tools, as this is crucial for the role.
✨Tip Number 4
Showcase your problem-solving mindset by sharing examples of past challenges you've faced in tech support roles. This will illustrate your analytical skills and ability to collaborate effectively with team members.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially with the software and hardware mentioned in the job description. Emphasise any previous roles in a law firm to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving mindset and analytical skills. Mention specific examples of how you've successfully resolved tech issues in the past, particularly in a collaborative environment.
Highlight Relevant Skills: In your application, clearly outline your experience with end-user support for applications like Microsoft Office and Adobe Acrobat. Include any familiarity with remote computing solutions and videoconferencing tools.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Analyst role.
How to prepare for a job interview at Job Traffic
✨Know Your Tech Inside Out
Make sure you're familiar with the specific software and hardware mentioned in the job description, such as Microsoft Office, Adobe Acrobat, and VPN solutions. Being able to discuss your experience with these tools will show that you're prepared and knowledgeable.
✨Demonstrate Problem-Solving Skills
Prepare examples of past technical issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and how you approach troubleshooting.
✨Showcase Your Interpersonal Skills
Since you'll be working with various teams, it's crucial to demonstrate your ability to communicate effectively. Be ready to discuss how you've collaborated with others in previous roles and how you handle difficult conversations.
✨Research the Firm's Culture
Understanding the law firm's culture can give you an edge. Look into their values and recent news to tailor your responses and show that you're genuinely interested in being part of their team.
