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- Tasks: Assist guests with check-in, queries, and complaints to enhance their stay.
- Company: Join Center Parcs, a leading holiday destination known for exceptional guest experiences.
- Benefits: Enjoy flexible hours, discounts, bonuses, and career development opportunities.
- Why this job: Be part of a vibrant team that creates memorable holidays for guests all year round.
- Qualifications: Strong communication skills and a friendly attitude; previous experience is a plus.
- Other info: Work includes weekends and holidays; perfect for students seeking flexible work.
Be the difference between guests experiencing a good break and a great break at Center Parcs. The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment they drive into Center Parcs, until the moment they leave.
The ideal candidate will be self-motivated and able to demonstrate exceptional customer service skills. The guest services department is the main point of contact for guest enquiries. In this role, you will provide guests with advice, answering queries and resolving problems. The ideal candidate will need to be confident with handling guest complaints and escalating issues where necessary. Other responsibilities will include checking guests in at our Arrivals Lodge, handling enquiries on our Maintenance Helpdesk, booking activities on our leisure booking system and reporting any faults to the Technical Services and Housekeeping departments.
The successful candidate will have excellent verbal and written communication skills and must be willing to deal with guests both over the telephone and face-to-face.
HOURS OF WORK
You will be contracted to work 64 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will generally be Mondays and Fridays and fall between 8am and 10pm. As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.
ABOUT YOU
- Excellent verbal and written communication skills
- A good level of computer literacy
- Friendly, genuine, and warm towards guests and colleagues
- Works well with others in a team
- Previous experience working in a similar role or environment
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
Contact Detail:
Center Parcs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Familiarise yourself with Center Parcs' values and customer service philosophy. Understanding what makes their guest experience unique will help you align your approach during interviews and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in handling complaints and queries. Role-playing different scenarios with friends or family can help you feel more confident and prepared for real-life situations you might encounter as a Guest Services Assistant.
✨Tip Number 3
Research common guest issues at holiday resorts and think about how you would resolve them. Being able to discuss specific examples during your interview will show that you are proactive and ready to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees of Center Parcs if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. Emphasise your ability to handle guest queries and complaints, as well as your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples from your past roles where you went above and beyond for customers, and explain why you want to work at Center Parcs.
Highlight Teamwork Skills: Since the role involves working closely with others, be sure to mention your ability to collaborate effectively in a team. Provide examples of how you've successfully worked with colleagues to achieve common goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a guest-facing role.
How to prepare for a job interview at Center Parcs
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, exceptional customer service is key. Prepare examples of how you've handled guest queries or complaints in the past, highlighting your ability to remain calm and professional under pressure.
✨Demonstrate Teamwork
This role requires working closely with colleagues. Be ready to discuss your experience in team settings, focusing on how you contribute to a positive team environment and support your peers.
✨Familiarise Yourself with the Company
Research Center Parcs and understand their values and services. Being knowledgeable about the company will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to resolve issues or handle difficult situations, and be prepared to explain your thought process and actions.
