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- Tasks: Greet customers, provide exceptional service, and assist with sales and stock management.
- Company: Join a vibrant brand that values style, positivity, and inclusivity for over 30 years.
- Benefits: Enjoy 25 days holiday, discounts, wellness resources, and family-friendly policies.
- Why this job: Be the face of a brand that cares about community and customer experience.
- Qualifications: Customer service experience is a plus, but a positive attitude and teamwork are key.
- Other info: Part-time role with flexible hours on Sundays and Thursdays.
Location: Oxford
Job Type: Permanent, Part-time (8 hours - Sunday & Thursdays)
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life. Equality and inclusion aren’t just aspirations but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities.
Role Overview: You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You genuinely care about our customers' needs and will have the opportunity to learn about our products to assist them effectively.
Role Responsibilities:
- Greet and thank customers warmly, ensuring they have a memorable experience.
- Provide exceptional service, leveraging your product knowledge to assist customers in-store and across channels.
- Process sales, orders, and refunds efficiently at the tills.
- Assist with deliveries and stock replenishment on the shop floor.
- Maintain shop floor and back-of-house tidiness.
- Stay updated on company activities and promotions.
- Support floor moves, sale setups, and launches.
- Adhere to all FatFace policies and GDPR procedures.
Competencies:
- Deliver excellent customer service focused on satisfaction.
- Show passion and enthusiasm for the FatFace brand, embodying our values.
- Align with the company's social and environmental mission, actively supporting initiatives.
- Provide a genuine, authentic approach in interactions.
- Act with integrity, demonstrating interest and understanding of others.
- Respect and value team members at all levels.
- Engage actively in team activities and initiatives.
- Use humour appropriately to build relationships.
- Promote multichannel shopping options proactively.
- Maintain operational standards across deliveries, visual merchandising, health and safety, housekeeping, and stock management.
Experience:
- Customer service experience is desirable but not essential.
- Excellent interpersonal and communication skills.
- Positive attitude and proactive approach.
- Ability to work well under pressure.
- Confidence to work independently.
- Team-oriented mindset.
- Effective time management skills.
Benefits of working with us:
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox access from day one, offering discounts, wellbeing content, and more.
- Thrive learning platform with thousands of resources.
- Dental insurance (employee-funded).
- Pension scheme.
- 24/7 EAP support via UNUM/Retail Trust.
- Sick pay allowances.
- Sabbatical leave based on tenure.
- Family-friendly policies, including maternity leave.
- Refer a friend scheme.
Oxford Store Crew employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oxford Store Crew
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality, inclusion, and customer service will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in a customer-facing role will boost your confidence and demonstrate your ability to provide exceptional service.
✨Tip Number 3
Engage with the local Oxford community and stay updated on events or promotions related to FatFace. This shows your enthusiasm for the brand and helps you connect with potential customers and colleagues.
✨Tip Number 4
Prepare to discuss how you can contribute to a positive team environment. Think of examples where you've worked well in a team or supported others, as this aligns with the company's emphasis on teamwork and respect.
We think you need these skills to ace Oxford Store Crew
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and competencies required for the Store Crew position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the FatFace brand and your commitment to providing excellent customer service. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Experience: Even if you don't have direct customer service experience, think about any roles or activities where you've demonstrated strong interpersonal skills, teamwork, or a proactive attitude. Make sure to include these in your CV.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm
Make sure to express your passion for the FatFace brand during the interview. Share why you love their products and how you can contribute to creating a positive experience for customers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to meet customer needs.
✨Know the Company Values
Familiarise yourself with FatFace's values around equality, inclusion, and sustainability. Be ready to discuss how you align with these values and how you can support their mission in your role.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the team dynamics, company culture, and opportunities for growth. This shows your interest in the role and helps you assess if it's the right fit for you.
