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- Tasks: As a Night Auditor, you'll manage night audits and ensure guest satisfaction.
- Company: Join NYX Hotels, a vibrant part of Leonardo Hotels, known for laidback luxury.
- Benefits: Enjoy special hotel rates, meals on duty, and a recognition scheme with vouchers.
- Why this job: Be part of a dynamic team that values your hard work and offers growth opportunities.
- Qualifications: Confidence in guest interactions and a positive attitude are key to success.
- Other info: Exciting expansion plans mean great career prospects in a unique hotel environment.
The predicted salary is between 20000 - 30000 £ per year.
OPENING JULY 2025! NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels UK&I portfolio.
As a Night Auditor, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! You'll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests' expectations.
Some of the perks our City Lovers enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you're our ideal Night Auditor, you will:
- Be yourself!
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Be confident speaking with guests, whether at the desk, by email or over the phone - we love building a good rapport
- Bring your positivity to work with you every day: you'll be assisting guests at welcome and departure throughout the night
- Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen
Why come join us? We look after our City Lovers just as well as we look after our guests. Once you're part of the NYX team, you're part of the Leonardo community. In our business, your hard work and pace is valued so it's our role to keep you at the top of your game as a Hospitality professional! Our "GROWonline" learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Our Story NYX Hotels are a new generation of hotels: reflecting the unique vibe of the city, each hotel stands out with a distinctive design concept by celebrating local art. NYX Hotels is part of the Leonardo Hotels brand, which operates over 50 hotels across the UK & Ireland. There are so many plans for major expansion over the next few years; there's never been a more exciting time to join us!
Contact Detail:
NYX Hotel Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the NYX Hotels brand and its unique vibe. Understanding their laidback luxury approach and how they celebrate local art will help you connect with the team and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've built rapport with guests in previous roles. Being able to share specific instances where you exceeded guest expectations will highlight your fit for the Night Auditor position.
✨Tip Number 3
Network with current or former employees of NYX Hotels, if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Night Auditor, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your ability to handle busy environments and multitask effectively. The role of a Night Auditor is fast-paced, so demonstrating your experience in similar situations will reassure the hiring team of your capability to thrive in this position.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Night Auditor. Highlight your relevant experience in hospitality and customer service, as these are key aspects of the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Night Auditor position. Emphasise your ability to manage accounts, communicate effectively with guests, and work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to join NYX Hotels specifically and how you can contribute to their mission of providing laidback luxury.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at NYX Hotel Edinburgh
✨Show Your Personality
As a Night Auditor, being yourself is key! Make sure to let your personality shine through during the interview. The team values authenticity, so don’t be afraid to show your vibrant side and how you can contribute to the hotel's unique atmosphere.
✨Demonstrate Communication Skills
Since you'll be interacting with guests frequently, it's important to showcase your communication skills. Prepare examples of how you've built rapport with customers in the past, whether in person, over the phone, or via email. This will highlight your ability to connect with guests effectively.
✨Highlight Teamwork Experience
The role involves working closely with a team, so be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to a team's success, especially in high-pressure situations, to demonstrate your ability to thrive in a busy hotel setting.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest requests or issues during the night shift. Think about potential challenges you might face as a Night Auditor and how you would address them, showcasing your proactive approach.
