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- Tasks: Help ensure the smooth running of courtrooms and assist visitors with directions.
- Company: Join HM Courts & Tribunals Service, a vital part of the justice system in England and Wales.
- Benefits: Earn £11.44 per hour, with weekly pay and a chance for role extension.
- Why this job: Make a real impact by supporting justice for everyone while gaining valuable experience.
- Qualifications: Strong customer service skills and face-to-face experience are essential.
- Other info: This is a full-time, onsite role with no remote work options.
The predicted salary is between 22000 - 30000 £ per year.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
Our public sector client based in Stafford Town Centre are recruiting for a court usher (Band F) to join their team as a temporary employee. This is currently a temporary role, with a good chance of being extended. This is a full-time role, 37 hours per week, Monday - Friday. Your usual working hours will be around the hours of 8am - 4pm, 9am - 5pm. Your start and finish time will be dependent on business needs. The pay rate for this role is £11.44 per hour, paid on a weekly basis.
Due to the nature of the role, this is fully onsite with no hybrid or work from home opportunities.
As a court usher you will be responsible for a smooth running of the courts. Fantastic customer service skills will be required for this role, you will be speaking with people from all walks of life. Your day-to-day duties will include:
- Setting up the court rooms (water, pads, pens etc)
- Ensuring correct schedule for the court rooms
- Collating court files and papers
- Giving directions to court rooms
- Recording outcomes
- Data entry
Candidates with strong face to face customer service experience will be considered for this role. Due to the nature of the position, the successful candidate will be subject to an enhanced DBS check (free of charge).
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher(AA) - Band F
✨Tip Number 1
Familiarise yourself with the court system and its processes. Understanding how courts operate will not only help you in your role but also impress your interviewers with your knowledge.
✨Tip Number 2
Highlight your customer service experience during any interactions. As a court usher, you'll be dealing with a diverse range of people, so showcasing your ability to communicate effectively is key.
✨Tip Number 3
Prepare to discuss scenarios where you've had to manage multiple tasks at once. The role requires excellent organisational skills, so demonstrating your ability to juggle responsibilities will set you apart.
✨Tip Number 4
Be ready to explain why you want to work in the public sector and specifically for HMCTS. Showing genuine interest in the justice system and its impact on society can make a strong impression.
We think you need these skills to ace Court Usher(AA) - Band F
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a court usher. Highlight your relevant experience in customer service and any administrative skills that align with the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the court usher position. Emphasise your customer service experience and any previous roles that required strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the justice system and your ability to handle diverse situations. Mention specific examples from your past work that demonstrate your customer service skills and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Brook Street
✨Understand the Role
Make sure you have a clear understanding of what a court usher does. Familiarise yourself with the daily responsibilities, such as setting up courtrooms and providing directions. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role requires fantastic customer service skills, prepare examples from your past experiences where you've successfully interacted with diverse individuals. Highlight how you handled challenging situations and ensured a positive experience for everyone involved.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and interpersonal skills. Think about how you would handle specific situations in a courtroom environment, such as dealing with distressed individuals or managing unexpected changes in the schedule.
✨Dress Professionally
First impressions matter, especially in a formal setting like a court. Dress smartly and professionally to convey your seriousness about the role. This shows respect for the position and the environment you'll be working in.
