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- Tasks: Be the friendly voice for supporters, handling enquiries and donations with care.
- Company: Join The Children's Trust, a leading charity supporting children with brain injuries.
- Benefits: Enjoy flexible benefits, enhanced leave, on-site nursery, and career development opportunities.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: This role is exempt from the Rehabilitation of Offenders Act and requires an Enhanced DBS check.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for a Supporter Care Assistant to join the Fundraising Team. Your role is to be responsible for delivering excellent service to The Children's Trust’s supporters. This role is not open to sponsorship.
Role Requirements
- Act as the first point of contact for general enquiries (both internal and external) received on a day-to-day basis.
- Confidently respond to phone calls and enquiries from supporters and the general public in a prompt, professional and friendly manner.
- Produce letters and e-mails in response to enquiries from supporters and the general public.
- Ensure the prompt and accurate recording of donations on the fundraising database, ThankQCRM.
- Liaise with fundraisers concerning the coding of donations on the fundraising database.
- Produce thank you letters to supporters in a prompt timeframe.
- Liaise with the Finance department regarding donation coding and financial reconciliation.
- Add new supporter records to the fundraising database.
- Update existing supporter records on the fundraising database (i.e. changes of address).
- Update existing donation data on the fundraising database.
Terms and Conditions
Strictly no agencies, please. As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Supporter Care Assistant employer: The Children's Trust
Contact Detail:
The Children's Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Assistant
✨Tip Number 1
Familiarise yourself with The Children's Trust and their mission. Understanding their work with children who have acquired brain injuries will help you connect with their values during the interview.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for supporters. Role-play common scenarios with a friend to build confidence in responding to enquiries professionally and warmly.
✨Tip Number 3
Get comfortable with using databases, especially fundraising ones like ThankQCRM. If you have experience with similar systems, be ready to discuss it; if not, consider doing a quick online tutorial to familiarise yourself.
✨Tip Number 4
Show your enthusiasm for the role by preparing thoughtful questions about the Fundraising Team and their current projects. This demonstrates your genuine interest and can set you apart from other candidates.
We think you need these skills to ace Supporter Care Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Supporter Care Assistant position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for supporting children with brain injuries. Mention why you want to work for The Children's Trust and how you can contribute to their mission. Use a friendly and professional tone, as this role requires excellent communication skills.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or fundraising roles. Include specific examples of how you've successfully handled enquiries or managed donor relationships, as these are key aspects of the Supporter Care Assistant role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for maintaining accurate records and communication in this role.
How to prepare for a job interview at The Children's Trust
✨Know the Organisation
Familiarise yourself with The Children's Trust and its mission. Understand their work with children who have acquired brain injuries and be ready to discuss how your role as a Supporter Care Assistant can contribute to their goals.
✨Demonstrate Excellent Communication Skills
As the first point of contact for supporters, it's crucial to showcase your communication skills. Practice responding to common enquiries in a friendly and professional manner, and be prepared to provide examples of how you've handled similar situations in the past.
✨Highlight Your Attention to Detail
The role involves accurate recording of donations and updating supporter records. Be ready to discuss your experience with data management and how you ensure accuracy in your work. Mention any relevant tools or systems you've used before.
✨Prepare Questions
Show your interest in the role by preparing thoughtful questions to ask during the interview. Inquire about the team dynamics, the challenges faced in supporter care, or how success is measured in this position. This demonstrates your enthusiasm and engagement.
