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- Tasks: Join our Service Desk team to assist staff with IT issues and ensure smooth tech operations.
- Company: Midlothian Council is transforming service delivery, focusing on innovation and community support.
- Benefits: Enjoy flexible working options, including hybrid work, and receive all necessary equipment for home office.
- Why this job: Be part of a supportive team, gain valuable IT skills, and make a real impact in your community.
- Qualifications: Basic IT knowledge required; a Scottish National Certificate in IT or equivalent experience preferred.
- Other info: This role involves regulated work with children; PVG membership is necessary.
The predicted salary is between 16590 - 18500 £ per year.
We are looking for a bright, customer focussed talent to join our Service Desk team. Although previous experience in this role is desirable, what we really want is someone with a basic understanding of IT, a willingness to learn fast and an excellent way with people. We will provide any training that is needed to bring you up to speed technically if required.
You will be the first port of call for Council and school staff who are having problems with IT hardware and software. We will expect you to understand and help our staff get back up and running quickly with whatever technology they are struggling with.
The role will be part of a rota providing Service Desk cover between 8am and 5pm, Wednesday to Friday. The Council is a flexible employer and will consider applicants looking to work flexibly. This role can either be undertaken onsite or by a mixture of home and onsite working by agreement with your manager. If you would like to work from home, we will provide you with all the equipment that you will need but you must have a suitable place to work and a suitable broadband connection.
KNOWLEDGE:
- Essential: Jobholders must hold a Scottish National Certificate (SNC) in Information Technology or similar qualification or be able to demonstrate equivalent experience in Windows desktop technologies (including Apple Macs) and working in an ICT support role. Jobholders must also hold a current driving licence.
- Desirable: ITIL Foundation Qualification, Customer care.
This post is considered Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children. Successful candidates will require PVG Scheme membership for Regulated Work with Children. You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you.
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you.
If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.
Contact Detail:
Midlothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - MID06846
✨Tip Number 1
Familiarise yourself with common IT issues that users face, especially in a council or school environment. Understanding the typical problems and solutions can help you demonstrate your readiness to assist staff effectively during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with staff, showcasing your ability to communicate clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Research the tools and technologies commonly used in the council's IT infrastructure. Being knowledgeable about Windows desktop technologies and Apple Macs will show your commitment to the role and your willingness to learn.
✨Tip Number 4
Prepare questions about the hybrid working model and training opportunities. This shows your interest in the position and helps you understand how you can best fit into their team while also highlighting your flexibility.
We think you need these skills to ace IT Support Analyst - MID06846
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the IT Support Analyst position. Highlight your customer service skills and any relevant IT knowledge you possess.
Tailor Your CV: Make sure your CV reflects your experience with IT support, even if it's limited. Include any relevant qualifications, such as your Scottish National Certificate in Information Technology, and emphasise your willingness to learn and adapt.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your ability to communicate effectively with staff. Mention your understanding of IT hardware and software, and express your eagerness to provide excellent customer service.
Prepare for the Interview: If selected for an interview, prepare by thinking about common IT support scenarios and how you would handle them. Be ready to discuss your approach to problem-solving and your ability to work both independently and as part of a team.
How to prepare for a job interview at Midlothian Council
✨Show Your Customer Service Skills
As an IT Support Analyst, you'll be the first point of contact for staff needing help. Make sure to highlight any previous experience in customer service or your ability to communicate effectively with people. Demonstrating empathy and patience during the interview will show that you can handle the pressures of the role.
✨Brush Up on Technical Knowledge
While the role requires a basic understanding of IT, it's beneficial to review common issues related to Windows desktop technologies and Apple Macs. Be prepared to discuss how you would troubleshoot typical problems, as this will showcase your readiness to learn and adapt.
✨Emphasise Your Willingness to Learn
The job description mentions a willingness to learn fast as a key trait. Be sure to express your enthusiasm for acquiring new skills and knowledge. Share examples of how you've quickly adapted to new technologies or processes in the past.
✨Understand the Hybrid Working Model
Since the role offers hybrid working options, be ready to discuss your home working setup and how you plan to manage your time effectively. This shows that you're proactive and can work independently, which is crucial for remote work.
