Programme Director

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

What Is the Opportunity? As the Programme Director, Europe for Travelers Insurance, you will be the primary point of accountability to Senior Leadership for the management and implementation of the Programme. You will control planning and execution of the Programme’s activities and resources to ensure that established cost, time and quality goals are met. You will work with minimal supervision and be responsible for applying advanced Programme Management knowledge, skills, tools and techniques to Programme deliverables, processes and systems in order to meet or exceed stakeholder needs and expectations. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• Initiate and set goals for programme aligned with the strategic objectives of the organisation.
• Plan the programme from business readiness to completion involving deadlines, milestones and processes – all aligned to Agile methodology.
• Develop and run budgets and programme operations aligned with Agile methodology.
• Devise evaluation strategies to monitor performance and determine the need for improvements.
• Supervise delivery partner and all team leaders involved to provide feedback and resolve complex problems.
• Discover ways to enhance efficiency and productivity of procedures and people.
• Apply change, risk and resource management principles.
• Drive programme engagement and support using Change Management techniques.
• Address and escalate where necessary all risk and issues in a robust and timely manner.
• Ensure programme operations and activities adhere to legal guidelines and internal policies.
• Keep Senior Management informed with detailed and accurate reports and presentations.
• Ensure all key Travelers roles are staffed with appropriate skill.
• Coach and mentor Travelers Execution Leads.
• Manage Europe Stakeholders expectations and support communications to the Senior Leadership Team (SLT) and company wide.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Proven experience as programme director.
• Strong knowledge of Commercial Insurance, ideally in London Market.
• Deep experience of project/program management, including Agile methodology.
• Thorough understanding of Change Management techniques.
• Excellent Knowledge of performance evaluation techniques and key metrics.
• Outstanding knowledge of data analysis, reporting and budgeting.
• Working knowledge of MS office and program management software.
• A business acumen with a strategic ability.
• Excellent organizational and leadership skills.
• An analytical mindset with great problem-solving abilities.
• Excellent communication skills.

What is a Must Have?

• You will be an experienced Programme Manager with proven ability of managing a major platform transition.
• Your experience will include the Insurance Industry, ideally the London Market.
• Experience of leading major IT platform programs is a strict necessity. This must include working with a vendor partner.
• You must be highly experienced in Agile delivery techniques.
• You will have at least a secondary level of education.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices: Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.