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- Tasks: Join our Wards Team as an Administrator, supporting patients and staff daily.
- Company: Spire Yale Hospital is a leading private hospital in North Wales, known for high-quality care.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a free onsite gym.
- Why this job: Be part of a caring team that values excellence and work-life balance.
- Qualifications: Previous admin experience, customer service skills, and strong communication abilities required.
- Other info: Part-time role with flexible hours, perfect for students seeking valuable experience.
Spire Yale Hospital, Wrexham have an exciting opportunity for an experienced admin to join our Wards Team. Spire Yale Hospital is one of North Wales’ leading private hospitals and we take pride in delivering high-quality care. We offer fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.
Working Hours: Monday through Friday, 4 days a week. The hours are as follows: Monday 1pm-6:30pm and then 2:30pm-6:30pm Tuesday, Wednesday and Friday. These hours may vary depending on ward activity.
Contract Type: Permanent, Part-time
As Ward Administrator, you will be responsible for providing administrative support to ensure the smooth running of the ward for patients, visitors and staff.
Duties and responsibilities:
- To greet and provide a customer focused, professional and effective service that exceeds expectations to all Patients, Consultants, and Visitors to the hospital.
- To deal with all telephone enquiries in an efficient and courteous manner.
- To give clear, concise information to all enquiries.
- To liaise with Catering Department regarding orders for refreshments by patients and visitors.
- To inform insurance companies if extended length of stay is required.
- To keep insurance companies informed of emergency admissions.
- Ensure that patient notes are up to date and in correct order and are taken to the appropriate place when a patient episode is complete.
- Ensure that all filing of results and other information is accurately filed in the patient’s notes.
Who we're looking for:
- Previous relevant experience in an administrative support role.
- Customer facing role.
- Computer literate.
- Adept at handling various calls on a daily basis.
- Excellent verbal and written communication skills.
Benefits:
- We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays - pro rata.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
- Private medical insurance.
- Life assurance.
- Free On-Site Gym.
- Save an average of £50 per month with our free onsite car park.
We commit to our employee’s well-being through work life balance, ongoing development, support and reward.
Our Values:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wards Administrator
✨Tip Number 1
Familiarise yourself with the specific duties of a Ward Administrator at Spire Yale Hospital. Understanding the nuances of patient interaction and administrative tasks will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since this role involves direct interaction with patients and visitors, showcasing your ability to provide excellent service can set you apart from other candidates.
✨Tip Number 3
Connect with current or former employees of Spire Yale Hospital on professional networking sites. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Be prepared to discuss your experience with handling various calls and administrative tasks. Think of specific examples that showcase your organisational skills and ability to manage multiple responsibilities effectively.
We think you need these skills to ace Wards Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative support roles, especially in customer-facing positions. Emphasise your communication skills and any specific software or systems you are familiar with that may be beneficial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent service and your understanding of the healthcare environment. Mention how your previous experiences align with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and ability to handle multiple calls efficiently. Provide examples of how you've successfully managed similar tasks in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Spire Healthcare
✨Showcase Your Customer Service Skills
As a Ward Administrator, you'll be interacting with patients and visitors regularly. Highlight your previous experience in customer-facing roles during the interview, and share specific examples of how you've provided excellent service in the past.
✨Demonstrate Your Organisational Abilities
The role requires keeping patient notes up to date and managing various administrative tasks. Be prepared to discuss how you stay organised and manage your time effectively, perhaps by sharing tools or methods you use to keep track of your responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in handling telephone enquiries or dealing with unexpected situations. Think of scenarios where you successfully resolved issues and be ready to explain your thought process.
✨Familiarise Yourself with the Hospital's Values
Spire Yale Hospital prides itself on its values. Research these values and think about how your personal values align with them. Be ready to discuss how you embody these principles in your work, particularly in delivering high-quality care.
