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For Companies At a Glance
- Tasks: Provide hands-on desktop and network support while ensuring excellent customer service.
- Company: Join a leading European IT services company with a strong reputation in the industry.
- Benefits: Enjoy full-time hours, commuting expenses covered, and a dynamic work environment.
- Why this job: Be part of a proactive team, enhancing your IT skills while making a real impact.
- Qualifications: 1-3 years in IT support with knowledge of Windows, Microsoft 365, and networking hardware.
- Other info: This is a 12-month fixed-term contract based in London.
The predicted salary is between 17400 - 34800 £ per year.
A leading European IT services company is seeking a proactive and customer-focused Helpdesk Engineer to join its on-site support team in London. This role is ideal for an experienced IT professional with strong technical support skills and excellent communication abilities.
About the Role
The Helpdesk Engineer will act as a key point of contact for technical support, providing desktop and network assistance while maintaining a high standard of customer service. The position involves a combination of day-to-day troubleshooting, system implementations, and project-based work, ensuring seamless operation of the client’s IT environment.
Key Responsibilities
- Deliver hands-on desktop and network support, including PC and call centre systems
- Plan, configure, and implement network, PC, and security systems
- Manage service delivery schedules, migrations, and proof-of-concept testing
- Provide first-line troubleshooting, acting as the escalation point for customer enquiries
- Maintain secure, tidy, and operational environments
- Attend customer sites for project and maintenance support when required
- Produce regular status reports for management and maintain accurate technical documentation
- Carry out vendor coordination and manage new service features and implementations
- Respond to ad hoc requests from management
Candidate Requirements
Essential Skills & Experience:
- 1+ to 3+ Years in IT Support Experience
- Strong knowledge of Microsoft Windows 10/11, Microsoft 365, Windows Server, Active Directory, Virtualisation, Cloud services (AWS, Azure), Office applications, networking hardware (Switches/Routers/IPT), and firewall products
- Experience managing multiple tasks in a fast-paced environment
- Reliable, detail-oriented, and highly organised with good timekeeping
- Prior experience supporting IT infrastructure projects and desktop security systems
Salary: Up to £29,000 Basic Per Annum. All commuting expenses paid for!
Help Desk Engineer (London Area) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Engineer (London Area)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 10/11 and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in a fast-paced environment. This will help you stand out as a proactive candidate who can handle the demands of the role.
✨Tip Number 3
Since this role involves customer interaction, practice articulating your communication style. Be ready to explain how you ensure high standards of customer service, as this is crucial for a Helpdesk Engineer.
✨Tip Number 4
Research the company’s culture and values to align your responses during the interview. Showing that you understand their mission and how you can contribute will make a positive impression on the hiring team.
We think you need these skills to ace Help Desk Engineer (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Microsoft Windows, networking hardware, and cloud services. Use specific examples to demonstrate your skills in troubleshooting and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention your experience with desktop and network assistance, and how you can contribute to maintaining high standards of customer service.
Highlight Relevant Skills: In your application, emphasise your knowledge of Microsoft 365, Active Directory, and virtualisation technologies. Be sure to mention any experience you have with managing multiple tasks in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Helpdesk Engineer role.
How to prepare for a job interview at Placed
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Windows 10/11, Microsoft 365, and other relevant technologies during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues or implemented solutions.
✨Demonstrate Customer Service Excellence
As a Helpdesk Engineer, customer service is key. Share examples of how you've provided exceptional support in previous roles, focusing on your communication skills and ability to handle challenging situations with professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to troubleshoot a common IT issue on the spot. Practising these scenarios can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company's IT environment and team dynamics. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
