Reservations & Events Agent

Do you want to Be A Part of something unique?We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Reservations & Events Agent!Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.Your role as a Reservations & Events Agent..Answers all inbound calls, emails and general enquires in a friendly manner, using clear English communication whilst promptly providing accurate information regarding availability of accommodations and other requested informationAssist other departments such Sales, Events, and Front Office with reservation related questions, billing, and general hotel enquiriesMaintain system quality making sure reservations are processed accurately and checked regularly, along with inventory control to maximise revenue and meet customer needs.Remain calm and polite especially during busy hotel activity. Resolve complications and complaints using previous experience and good judgementMaintain complete knowledge of all hotel services/features and hours of operationDetermine from reservations any sales lead for future business and ensure these are followed up within the Sales teamAccurate administration and control of all Groups, Conference & Events related reservations and blocks via Groups & Events Delphi FDC system, OnQ R&I/PMSend accurate groups & events proposal in line with hotel requirementsEnsure that all BEOs are created with accuracy along with all the event planning and handed over to all Operations teams on a weekly for the following week plus any last minute eventArrange events setups in line with BEOs and liaise with Operations teamsMeet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the eventArrange and carry out hotel show rounds to support on prospection, conversion and account managementPromote positive relations with guests and employeesAssist in other duties as deemed necessary by the Reservations & Events Manager and Commercial DirectorMaintain daily communication with the Front Office teamPrioritise and organise work assignments, have timely follow up and executionBe fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel salesUpsell and cross sell as frequently as possible to ascertain special occasions and to add as many comments as possible to reservation details.Understand and be fully conversant with e-mail, booking engines (websites) and other office applicationsYour rewards..28 days holidays increasing with length of serviceDiscounted rates in Hilton hotels with Go Hilton team member and Friends & Family programAccess to Perks at Work with amazing discounts and collection of points on online storesCompany’s PensionMeals on duty with e-vouchersDiscounts on F&B outletsAccess to Employee Assistance ProgramLife AssuranceRecommend a Friend SchemeMost importantly: Trainings to get started and continue to grow and loads of opportunities to progressThe annual salary for this role is £27,851.20, with the opportunity to earn additional income through incentives.A bit about you..Previous experience with OnQ PMS system is preferredPrevious experience in the reservations/front office departments within the hotel industryHave full integrityHigh level of IT proficiencyHigh level of commercial awareness and sales capabilitiesExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a teamAttention to detailsAbout Curio Collection by Hilton HotelsHilton’s Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.Looking forward to receiving your application!