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For Companies At a Glance
- Tasks: Manage culinary events and ensure top-notch service for guests and employees.
- Company: Join a global team that values creativity, collaboration, and a sense of belonging.
- Benefits: Enjoy a healthy work/life balance and opportunities for personal and professional growth.
- Why this job: Be part of a vibrant culture that prioritises innovation and customer satisfaction.
- Qualifications: 7+ years in restaurant service with strong leadership and communication skills required.
- Other info: Flexible schedule with occasional evening and weekend work; must be physically active.
The predicted salary is between 36000 - 60000 £ per year.
About Real Estate and Workplace Services
Our Real Estate and Workplace Services (REWS) team creates environments and experiences that spark inspiration, fuel creativity, and drive collaboration, innovation, and impact. Our Global Campus is a tangible reflection of our culture and values. These spaces integrate human connection, AI, and intentional design to create a sense of purpose rooted in place where employees and customers alike feel a true sense of belonging. Join us in reimagining the future of work and shaping the next chapter of our global real estate journey.
Department Description:
Our in-house Culinary Team consists of food & beverage specialists who leverage their well-developed hospitality skills and expertise in combining food, beverage, and exemplary service to create unique and memorable experiences for guests of all types. We leave egos at the door, strive for constant personal and professional development, and maintain a healthy work/life balance. We nurture a "start-up culture" that keeps us focused on delivery quality, speed, execution, and unrivaled Customer Wow!
Your Impact:
- Deliver world-class service to guests and employees.
- Organise and curate a wide range of food and beverage events.
- Consistently lead with high emotional intelligence and self-awareness.
- Partner internally with other culinary team members, events teams, facility teams, operating/business units, and partner organisations.
- Clearly and effectively report on current, upcoming, and past projects.
- Track spend and accurate billing for culinary services.
- Contribute to an energetic, engaging, and upbeat work environment.
Key Responsibilities:
- Front of House Operations: Oversee daily FOH operations and staff to maintain service excellence and alignment with culinary standards. Purchasing and curating a wine and beverage list for dinners and receptions including wine pairings. Serve as a visible "ambassador" on the floor, ensuring a welcoming and professional environment. Inventory control, glassware/mise setup, and organisation of storage spaces.
- Event Management: Manage event intake, calendar scheduling, and approval chains in coordination with the CDC and Event Team. Lead planning and execution of internal and external events, including Office of the CEO engagements. Coordinate vendor relationships including rentals, caterers, and third-party contractors. Track event budgets and ensure financial targets are met through effective planning and execution. Handle event-related invoicing, backend charges, and internal billing processes.
- Program and Ticketing Oversight: Maintain and oversee our internal ticketing system, dashboard metrics, and EOQ reporting. Collaborate with the Culinary Program Manager to align on performance indicators and strategic goals. Manage staffing coordination with Agency for front-line service roles (e.g., Baristas, waiters).
- Stakeholder and Partner Engagement: Serve as the FOH liaison to strategic partners, sales teams, and external stakeholders. Represent the Culinary team in hub-wide initiatives and partner teaming agreements. Foster alignment and communication with FOH managers across global hubs.
- Brand and Culture Leadership: Foster a collaborative, inclusive, and feedback driven team culture that aligns with company values. Represent the brand through guest engagement, tour leadership, and high-touch service. Support planning and delivery of experiences that reflect company culture and culinary excellence. Align with Salesforce on the core values of Trust, Customer Success, Innovation, Equality, and Sustainability.
- Leadership & Collaboration: Communicate and collaborate cross-functionally with internal teams on events, facilities, team updates, and priorities. Collaborate with CDC on vision alignment, planning, and quarterly updates. Develop, guide, and mentor a high functioning team by leading with empathy and support. Contribute to higher-level initiatives such as oversight of the London Culinary vision and vendor performance for major events.
Minimum Qualifications (Required):
- High-level English language communication skills (reading, writing, speaking & listening).
- Extensive knowledge of food and beverage with special emphasis on wine.
- Minimum 7 years of restaurant service experience with at least 3 years of people management experience.
- Wine education equivalent to WSET level 2.
- Extensive experience managing a refined dining experience.
- Ability to work with a flexible schedule (typically 9-5 workdays, plus several evenings monthly and a rare weekend).
- Excellent guest engagement skills, with the ability to anticipate guest needs.
- Detail oriented regarding physical spaces, guest interactions, table maintenance, etc.
- Understanding of Salesforce standards and what creates a high-quality experience.
- Ability to work with extreme discretion and confidentiality.
- Demonstrated experience working within allocated budgets.
- Must be able to work on one's feet for up to 8 hours per shift if necessary.
- Must be able to lift 25 kilograms (50 LB) and carry it at least 8 meters unassisted (25 feet).
- Commitment to ongoing skill development and growth within the culinary field (food, beverage, service, hospitality).
- Ability to change direction and refocus efforts quickly.
- Proven experience coordinating large-scale or executive-level events.
- Strong organisational and multitasking skills.
- Exceptional interpersonal leadership and communication skills.
- Comfortable navigating a fast-paced environment with a proactive, team-focused attitude.
Preferred Qualifications (Not Required):
- Experience with online reservation systems.
- Professional work experience in a corporate environment.
- Experience working at a growing global enterprise technology company or similar.
- Experience working with support/ticketing systems, dashboards, and collaborative platforms.
- Previous international work experience.
Contact Detail:
Salesforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Culinary Experience Manager
✨Tip Number 1
Network with professionals in the culinary and hospitality industry. Attend events, join relevant groups on social media, and connect with people who work in similar roles. This can help you gain insights into the company culture and potentially get a referral.
✨Tip Number 2
Familiarise yourself with the latest trends in food and beverage, especially in corporate settings. Being knowledgeable about current culinary trends can set you apart during interviews and discussions with the hiring team.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully managed teams or events. Highlighting your experience in creating memorable guest experiences will resonate well with the hiring managers.
✨Tip Number 4
Research StudySmarter's values and how they align with your own. Be ready to discuss how you can contribute to fostering a collaborative and inclusive team culture, as this is a key aspect of the role.
We think you need these skills to ace Culinary Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in culinary management, event coordination, and guest engagement. Use specific examples that demonstrate your ability to deliver world-class service and manage large-scale events.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating memorable culinary experiences. Mention how your skills align with the company's values and culture, and provide examples of how you've successfully led teams or managed events in the past.
Showcase Your Knowledge: Demonstrate your extensive knowledge of food and beverage, particularly wine, in your application. You could mention any relevant certifications, such as WSET, and how this knowledge has contributed to your previous roles.
Highlight Soft Skills: Emphasise your interpersonal skills, emotional intelligence, and ability to work collaboratively. Provide examples of how you've fostered a positive team culture and engaged with guests to enhance their experience.
How to prepare for a job interview at Salesforce
✨Showcase Your Culinary Knowledge
Make sure to highlight your extensive knowledge of food and beverage, especially wine. Be prepared to discuss your experience with wine pairings and how you curate beverage lists for events.
✨Demonstrate Emotional Intelligence
Since the role requires high emotional intelligence, be ready to share examples of how you've successfully managed teams or resolved conflicts in a hospitality setting. This will show your ability to lead with empathy.
✨Prepare for Event Management Questions
Expect questions about your experience in managing large-scale events. Have specific examples ready that demonstrate your organisational skills and how you've met financial targets through effective planning.
✨Emphasise Team Collaboration
The role involves working closely with various teams. Be prepared to discuss how you've collaborated cross-functionally in previous roles and how you foster a positive team culture.
