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- Tasks: Lead resilience initiatives and ensure business continuity at Bupa.
- Company: Bupa is a health insurer focused on helping people live healthier lives.
- Benefits: Enjoy 25 days holiday, flexible working, and discounts on Bupa services.
- Why this job: Make a real impact in a caring company that values diversity and wellbeing.
- Qualifications: Experience in business continuity and strong communication skills required.
- Other info: Hybrid role with opportunities for career development and internal mobility.
The predicted salary is between 38800 - 43360 ÂŁ per year.
Salary: From ÂŁ38,800 + benefits
Location status: Hybrid
Location: Bupa Place, Manchester or Angel Court, London
Contract type: Fixed Term - Until 31/12/2025
Shift pattern: Full-time
We make health happen. At Bupa, we’re here to help people live longer, healthier, happier lives – and make a better world. That’s our purpose, and it’s what drives everything we do. As an Operational Resilience Specialist, you’ll play a key role in protecting the services that matter most to our customers. You’ll help us stay strong and responsive in the face of disruption, ensuring we can continue to deliver the care and support people rely on.
You’ll be joining a team that’s passionate about resilience, collaboration, and continuous improvement. With no shareholders, we reinvest in our people, technology, and services – and that includes you. This is your chance to make a real impact in a business that puts health and care first.
Key Responsibilities
- Leading the coordination and implementation of our operational resilience framework
- Identifying and mapping Important Business Services and setting Impact Tolerances
- Reviewing and assuring business continuity plans and impact analyses
- Designing and delivering training and awareness sessions for key role holders
- Supporting live incident and crisis management responses, including out-of-hours on a rota basis
- Leading and reporting on crisis management exercises at bronze and silver levels
- Advising business units on how to meet resilience standards and improve performance
- Validating third-party resilience and supporting continuity planning for critical suppliers
- Collaborating with Disaster Recovery and Business Continuity teams across Bupa
- Supporting emergency communication testing and live event responses
What We’re Looking For
We’re looking for someone who’s confident, collaborative, and committed to making a difference. You’ll need:
- Proven experience in business continuity and operational resilience
- Strong knowledge of ISO 22301 and best practices in resilience planning
- Excellent stakeholder management and communication skills
- A proactive, problem-solving mindset with a focus on continuous improvement
- The ability to lead and influence across teams and levels
- A flexible approach – including being part of a 24/7 response rota
You’ll also be someone who lives our values – brave, caring, and responsible – and who’s passionate about helping others thrive.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role, you’ll receive the following benefits and more:
- 25 days holiday, increasing through length of service, with the option to buy or sell
- Enhanced pension scheme
- Discounts on Bupa products and services
- Opportunities for career development and internal mobility
Why Bupa
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”. We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Contact Detail:
Bupa UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Specialist
✨Tip Number 1
Familiarise yourself with ISO 22301 and other best practices in operational resilience. This knowledge will not only help you understand the role better but also allow you to speak confidently about how you can contribute to Bupa's resilience framework during interviews.
✨Tip Number 2
Network with professionals in the field of operational resilience. Attend relevant webinars or local meetups to connect with others who work in similar roles. This can provide you with insights into the industry and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with crisis management and business continuity planning. Think of specific examples where you've successfully led initiatives or improved processes, as these will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Showcase your collaborative skills by highlighting any past experiences where you've worked across teams to achieve a common goal. Bupa values teamwork, so demonstrating your ability to lead and influence will set you apart from other candidates.
We think you need these skills to ace Operational Resilience Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Operational Resilience Specialist position. Tailor your application to highlight how your experience aligns with Bupa's needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in business continuity and operational resilience. Use specific examples that demonstrate your knowledge of ISO 22301 and your ability to lead and influence across teams.
Showcase Soft Skills: Bupa values collaboration and a proactive mindset. Make sure to include instances where you've successfully managed stakeholders or led teams, showcasing your communication skills and problem-solving abilities.
Personalise Your Application: Address your application to the hiring manager if possible, and express your passion for helping others thrive. Mention Bupa's values of being brave, caring, and responsible, and explain how you embody these in your professional life.
How to prepare for a job interview at Bupa UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operational Resilience Specialist. Familiarise yourself with Bupa's operational resilience framework and be prepared to discuss how your experience aligns with their needs.
✨Showcase Your Knowledge of ISO 22301
Since strong knowledge of ISO 22301 is crucial for this role, be ready to explain how you've applied these standards in previous positions. Provide specific examples of how you've contributed to business continuity and resilience planning.
✨Demonstrate Stakeholder Management Skills
Prepare to discuss your experience in managing stakeholders effectively. Highlight instances where you've successfully collaborated across teams or influenced decision-making processes, as this is key for the role.
✨Exhibit a Problem-Solving Mindset
Bupa values a proactive approach to challenges. Be ready to share examples of how you've identified problems and implemented solutions in past roles, particularly in crisis management or incident response scenarios.
