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- Tasks: Lead operational resilience efforts to protect vital services for our customers.
- Company: Bupa is dedicated to helping people live healthier, happier lives without shareholders.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible working options.
- Why this job: Make a real impact in a supportive team focused on health and care.
- Qualifications: Experience in business continuity and strong communication skills are essential.
- Other info: We champion diversity and encourage applications from all backgrounds.
The predicted salary is between 38800 - 43360 ÂŁ per year.
Salary: From £38,800 + benefits
Location status: Hybrid
Location: Bupa Place, Manchester or Angel Court, London
Contract type: Permanent
Shift pattern: Full-time
We make health happen. At Bupa, we’re here to help people live longer, healthier, happier lives – and make a better world. That’s our purpose, and it’s what drives everything we do. As an Operational Resilience Specialist, you’ll play a key role in protecting the services that matter most to our customers. You’ll help us stay strong and responsive in the face of disruption, ensuring we can continue to deliver the care and support people rely on. You’ll be joining a team that’s passionate about resilience, collaboration, and continuous improvement.
Key Responsibilities
- Leading the coordination and implementation of our operational resilience framework
- Identifying and mapping Important Business Services and setting Impact Tolerances
- Reviewing and assuring business continuity plans and impact analyses
- Designing and delivering training and awareness sessions for key role holders
- Supporting live incident and crisis management responses, including out-of-hours on a rota basis
- Leading and reporting on crisis management exercises at bronze and silver levels
- Advising business units on how to meet resilience standards and improve performance
- Validating third-party resilience and supporting continuity planning for critical suppliers
- Collaborating with Disaster Recovery and Business Continuity teams across Bupa
- Supporting emergency communication testing and live event responses
What We’re Looking For
- Proven experience in business continuity and operational resilience
- Strong knowledge of ISO 22301 and best practices in resilience planning
- Excellent stakeholder management and communication skills
- A proactive, problem-solving mindset with a focus on continuous improvement
- The ability to lead and influence across teams and levels
- A flexible approach – including being part of a 24/7 response rota
You’ll also be someone who lives our values – brave, caring, and responsible – and who’s passionate about helping others thrive.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role, you’ll receive the following benefits and more:
- 25 days holiday, increasing through length of service, with the option to buy or sell
- Private medical insurance
- Enhanced pension scheme
- Life insurance
- Access to our health assessments and dental insurance
- Discounts on Bupa products and services
- Opportunities for career development and internal mobility
Why Bupa
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”. We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Operational Resilience Specialist employer: Bupa UK
Contact Detail:
Bupa UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Specialist
✨Tip Number 1
Familiarise yourself with ISO 22301 and other best practices in operational resilience. This knowledge will not only help you understand the role better but also allow you to speak confidently about how you can contribute to Bupa's resilience framework during interviews.
✨Tip Number 2
Network with professionals in the field of operational resilience. Attend relevant webinars or local meetups to connect with others who work in similar roles. This can provide insights into the industry and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed crises or improved business continuity. Having specific examples ready will demonstrate your problem-solving skills and proactive mindset, which are crucial for this role.
✨Tip Number 4
Showcase your collaborative skills by highlighting experiences where you've worked across teams to achieve a common goal. Bupa values teamwork, so emphasising your ability to lead and influence will make you a strong candidate.
We think you need these skills to ace Operational Resilience Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operational Resilience Specialist. Familiarise yourself with key terms like 'operational resilience', 'business continuity', and 'ISO 22301' to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in business continuity and operational resilience. Use specific examples that showcase your skills in stakeholder management, problem-solving, and crisis management to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for health and care, as well as your commitment to making a difference. Mention how your values align with Bupa's and provide examples of how you've demonstrated bravery, care, and responsibility in your previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bupa UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operational Resilience Specialist. Familiarise yourself with Bupa's operational resilience framework and be prepared to discuss how your experience aligns with their needs.
✨Showcase Your Knowledge of ISO 22301
Since strong knowledge of ISO 22301 is crucial for this role, be ready to explain how you've applied these standards in previous positions. Highlight any specific examples where you successfully implemented resilience planning.
✨Demonstrate Stakeholder Management Skills
Prepare to discuss your experience in managing stakeholders effectively. Think of examples where you influenced decisions or collaborated across teams, as this will show your ability to lead and communicate well.
✨Emphasise Your Problem-Solving Mindset
Bupa values a proactive approach to challenges. Be ready to share instances where you've identified problems and implemented solutions, particularly in crisis management or business continuity scenarios.
