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- Tasks: Join a team to enhance digital customer experiences through key projects like SSO and payments platforms.
- Company: Be part of a leading UK travel brand undergoing a major digital transformation.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to influence significant digital initiatives.
- Why this job: This role offers a unique opportunity to shape customer journeys in a dynamic retail environment.
- Qualifications: 5+ years in Business Analysis, strong stakeholder skills, and experience with digital initiatives required.
- Other info: Initial 6-month contract with potential extensions; work with global teams on exciting projects.
The predicted salary is between 42000 - 63000 £ per year.
Contract Business Analyst x2 - Digital Transformation – Retail
Location: Southampton (Hybrid – 2-3 days onsite per week)
Duration: Initial 6 months (with potential extensions)
Rate: up to £525 p/d Umbrella
Our client is undergoing a major digital transformation and currently seeking two experienced Contract Business Analysts to support two critical initiatives within their digital portfolio.
Projects:
- Single Sign-On (SSO) Enablement: Help deliver a seamless customer experience by enabling unified login credentials across pre-booking and post-booking digital channels. A key enabler for personalisation and operational efficiency.
- Payments Platform with Promotions Capability: Support the implementation of a modern payments platform that will enable dynamic pricing and personalised promotions for customers, drawing on retail-style “pricing and promotions” strategies to drive spend and commercial uplift.
Required skills:
- 5+ years of Business Analysis experience, ideally in large, complex organisations.
- Minimum 18 months of prior contracting history (with demonstrated renewals).
- Strong stakeholder engagement skills, including the ability to influence at a senior level.
- Experience delivering both small-scale and enterprise-wide digital initiatives.
- Familiarity with Agile and Waterfall delivery methodologies.
- Confident working across global teams, including offshore stakeholders.
- Proficient in standard BA tools, techniques, and documentation.
- Proven critical thinking, analytical mindset, and strong communication skills.
- Comfortable working on product and technology change in digital environments.
- Experience supporting platform implementations or customer experience transformations.
- Understanding of digital customer journeys and platform integrations.
Apply now or reach out to learn more about joining this exciting journey to enhance the digital customer experience in one of the UK's most iconic travel brands.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (Hampshire)
✨Tip Number 1
Network with professionals in the digital transformation space, especially those who have experience in retail. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with the specific tools and methodologies mentioned in the job description, such as Agile and Waterfall. Consider taking a short course or certification to boost your knowledge and demonstrate your commitment.
✨Tip Number 3
Prepare to discuss your previous experiences in stakeholder engagement and how you've influenced decisions at a senior level. Have specific examples ready that showcase your ability to drive change in complex organisations.
✨Tip Number 4
Research the company’s current digital initiatives and be ready to share your insights on how you can contribute to their goals. Showing that you understand their challenges will set you apart from other candidates.
We think you need these skills to ace Business Analyst (Hampshire)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Business Analyst, especially in digital transformation projects. Emphasise your skills in stakeholder engagement and familiarity with Agile and Waterfall methodologies.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Discuss your experience with digital initiatives and how you can contribute to the client's goals of enhancing customer experience.
Showcase Relevant Projects: In your application, include examples of past projects where you successfully delivered digital solutions or platform implementations. Highlight your role and the impact of your contributions on those projects.
Highlight Soft Skills: Since strong communication and critical thinking skills are essential for this role, make sure to provide examples of how you've effectively engaged with stakeholders and influenced decisions at a senior level.
How to prepare for a job interview at Placed
✨Showcase Your Experience
Make sure to highlight your 5+ years of Business Analysis experience, especially in large organisations. Be prepared to discuss specific projects you've worked on, particularly those involving digital transformation or customer experience enhancements.
✨Demonstrate Stakeholder Engagement Skills
Since strong stakeholder engagement is crucial for this role, come equipped with examples of how you've influenced senior stakeholders in past projects. This will show your ability to navigate complex organisational structures.
✨Familiarity with Methodologies
Brush up on Agile and Waterfall methodologies, as these are key to the role. Be ready to discuss how you've applied these methodologies in your previous work, particularly in delivering digital initiatives.
✨Understand Digital Customer Journeys
Given the focus on enhancing digital customer experiences, be prepared to talk about your understanding of digital customer journeys and platform integrations. Share insights on how you’ve contributed to similar projects in the past.
