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For Companies At a Glance
- Tasks: Support customer network infrastructure, manage incidents, and ensure compliance with ITIL best practices.
- Company: Join a dynamic team focused on delivering top-notch network solutions and technical excellence.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative work culture.
- Why this job: Be part of a team that values innovation, stability, and performance in network management.
- Qualifications: Must have multi-vendor certifications and hands-on experience with networking hardware and protocols.
- Other info: Ideal for tech-savvy individuals eager to grow in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
This role is expected to provide BAU operational support across a wide range of customer network infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLAs are maintained.
What you'll be doing:
- Managing incidents and problems appropriately within agreed service levels.
- Perform technical root cause analysis on reoccurring incidents or major incidents.
- Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
- Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.
- Ensure technical documentation is completed and updated to professional standards.
- Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
- Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
- Contribute to delivering technical excellence across the wider Network team.
- Delivery of project-related tasks such as the installation and configuration of new equipment.
- To input into the design and implementation of new infrastructure platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)
What experience you'll bring:
- An excellent understanding and practical knowledge of multiple technical subject areas, supported by current multi-vendor certifications at an associate/professional level.
- In-depth experience deploying and managing functional networks (LAN, WLAN, WAN, VPN).
- In-depth experience of configuring, installing and maintenance of networking hardware - routers, switches, firewalls and other network devices.
- In-depth understanding of communication protocols (mainly TCP/IP).
- In-depth experience of the following Layer 2, Layer 3 technologies: BGP, OSPF, EIGRP, VRF, DNS, DHCP, NAT, Spanning-Tree.
- In-depth experience in management of Advanced Threat Protection features like Antivirus, IPS, Antispyware, Vulnerability protection, URL filtering, and file blocking in addition to firewall rules.
- A working knowledge of the following network platforms – Cisco ISE, Cisco Firepower, Cisco ASA, Cisco Routers, Cisco Switches, Cisco Wireless Controller, HPE Aruba Switches, FortiGate Firewall, Palo Alto Firewall, Checkpoint Firewall.
- Experience with network diagnostic, monitoring and analysis tools (e.g. Solarwinds, ManageEngine, DNAC).
- Hands-on experience with copper and fibre cabling.
- Solid understanding of network operating systems (Cisco IOS, Cisco IOS-XE, Cisco NX-OS, Aruba OS, FortiOS, etc).
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
- Experience working in a team-oriented, collaborative environment including virtual / remote working.
- Experience of working within the ITIL framework.
- Ability to mentor team members on technical issues.
- A working knowledge of coding languages for scripting/automation (e.g. Python, Perl) would be beneficial.
- Experience within a multi-client or solution provider would be beneficial.
Network Engineer employer: NTT DATA
Contact Detail:
NTT DATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on managing incidents and problems within agreed service levels. Understanding the framework will not only help you in interviews but also demonstrate your commitment to maintaining high standards.
✨Tip Number 2
Brush up on your technical knowledge of networking hardware and protocols, especially those mentioned in the job description like BGP, OSPF, and TCP/IP. Being able to discuss these topics confidently can set you apart during discussions with our team.
✨Tip Number 3
Showcase your experience with network diagnostic tools such as Solarwinds or ManageEngine. Be prepared to share specific examples of how you've used these tools to troubleshoot issues or improve network performance in previous roles.
✨Tip Number 4
If you have experience with coding languages for scripting or automation, make sure to highlight this. It’s a beneficial skill that can enhance your application and show us that you're proactive about improving processes.
We think you need these skills to ace Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with network infrastructure, incident management, and ITIL practices. Use specific examples that demonstrate your technical skills and certifications relevant to the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Network Engineer position. Mention how your background aligns with the job requirements, particularly your experience with LAN, WAN, and network security protocols.
Showcase Technical Skills: Clearly list your technical skills and certifications in your application. Emphasise your hands-on experience with networking hardware and software, as well as any familiarity with coding languages for automation.
Highlight Problem-Solving Abilities: Provide examples of how you've successfully managed incidents or improved network performance in previous roles. This will demonstrate your ability to troubleshoot complex issues and contribute to the team effectively.
How to prepare for a job interview at NTT DATA
✨Showcase Your Technical Knowledge
Be prepared to discuss your in-depth experience with networking technologies, such as BGP, OSPF, and various firewall platforms. Highlight specific projects where you successfully managed incidents or implemented solutions, demonstrating your practical knowledge.
✨Understand ITIL Best Practices
Since the role involves managing incidents and problems in line with ITIL best practices, make sure you can articulate your understanding of ITIL principles. Be ready to provide examples of how you've applied these practices in previous roles.
✨Prepare for Technical Scenarios
Expect to face technical scenarios or case studies during the interview. Practice explaining your thought process for troubleshooting complex network issues, including how you would perform root cause analysis on recurring incidents.
✨Demonstrate Team Collaboration Skills
This role requires working in a team-oriented environment, so be ready to discuss your experiences collaborating with others. Share examples of how you've mentored team members or contributed to a collaborative project, especially in a remote setting.
