Services Architect

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The Services Architect is a seasoned subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across multiple technology domains. This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models. The Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers. This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes. In some instances, the Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.

Key Responsibilities:

• Designs relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains.
• Conducts sales presentations, product demonstrations, installation, and maintenance of company products.
• Designs the Managed Service offering, interfacing with the platform delivery team.
• Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
• Responsible for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.
• Supports the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
• Provides services design of solutions for the client that will be commercially competitive whilst mitigating risk.
• Maps the clients requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
• Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
• Assists the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms, and operating models.
• Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future.
• Assists the sales teams to have a commercial model discussion with the client.
• Identifies all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term.
• Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
• Performs any other related task as required.

Knowledge and Attributes:

• Seasoned knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models.
• Ability to work with costing models in partnership with sales and finance stakeholders.
• Seasoned proficiency in Application and Cloud/Infrastructure Managed Services.
• Ability to communicate potential improvements and value of solutions to all levels of stakeholders.
• Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
• Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
• Up to date knowledge on emerging trends in technology, Managed Services Integration, Application Development – DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation.
• Analytical abilities to discover and analyze all input and data.
• Passion for staying abreast of related industry trends and best practices.
• Passion for learning and growing in related specialization.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information technology/systems or a related field.
• Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
• Scaled Agile certification or equivalent is desirable.
• Additional desirable technology / vendor certifications are AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent.

Required Experience:

• Seasoned track record of designing managed services solutions to large enterprise accounts.
• Seasoned demonstrated proof of structuring large, multi-year profitable contracts.
• Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design.
• Seasoned experience working in an environment with global delivery and in multiple geographies and industries.