3rd Line Service Desk Engineer - MSP

Job Title: 3rd Line Service Desk Engineer

Location: West Yorkshire – Office based with some occasional client visit when required

Company: Leading IT Managed Service Provider

Overview

We are a progressive IT Managed Service Provider based in West Yorkshire seeking a 3rd Line Engineer to join our growing technical team. This role is ideal for a highly skilled and motivated engineer with a experience in infrastructure, virtualization, networking, and cloud technologies.

You’ll be responsible for managing escalated incidents, delivering some projects, and maintaining the IT estate across over 300 client networks. This is a key technical role requiring deep expertise across a range of technologies.

Key Responsibilities

• Provide high-quality 3rd line support for complex technical incidents escalated from the service desk.
• Deliver and support various infrastructure-related projects.
• Independently manage and deliver small-scale projects.
• Monitor, maintain, and enhance the infrastructure environments of multiple clients (300+ networks).

Essential Technical Skills

• Microsoft Windows Server (2008-2022/2025)
• Microsoft Exchange
• Active Directory Services
• Microsoft Office 365 (including SharePoint, Intune, and Entra)
• Microsoft Desktop OS (Windows 10/11)
• Terminal Services / Remote Desktop Services (RDS)

Virtualization & Cloud

• Hyper-V
• Citrix XenApp / XenDesktop
• Virtualization and virtual machine management
• Cloud platforms:
• Microsoft Azure
• Amazon Web Services (AWS)

Networking & Security

• Networking fundamentals: IP, WANs, LANs
• VLAN configuration and management
• Routing and switching
• Firewall configuration and troubleshooting
• Network security best practices

Storage & Scripting

• SAN/Storage management
• RAID configuration (RAID1, RAID5, RAID10, RAID50, etc.)
• PowerShell scripting for automation and administrative tasks

Attributes

• Strong troubleshooting and problem-solving skills
• Experience working within a Managed Service Provider (MSP) environment
• Ability to manage and prioritize multiple tasks effectively
• Excellent communication skills with both technical and non-technical stakeholders
• Passion for learning and staying up to date with emerging technologies

Why Join Us?

• Work with cutting-edge technologies across diverse client environments
• Be part of a forward-thinking, collaborative, and supportive team
• Access to ongoing training, certification support, and career development
• Competitive salary and benefits package