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For Companies At a Glance
- Tasks: Provide top-notch 3rd line support and manage complex technical incidents.
- Company: Join a leading IT Managed Service Provider in West Yorkshire.
- Benefits: Enjoy ongoing training, career development, and a competitive salary.
- Why this job: Work with cutting-edge tech and be part of a supportive team culture.
- Qualifications: Experience in infrastructure, networking, and cloud technologies is essential.
- Other info: Office-based role with occasional client visits.
The predicted salary is between 36000 - 60000 £ per year.
Location: West Yorkshire - Office based with some occasional client visit when required
Company: Leading IT Managed Service Provider
Overview
We are a progressive IT Managed Service Provider based in West Yorkshire seeking a 3rd Line Engineer to join our growing technical team. This role is ideal for a highly skilled and motivated engineer with experience in infrastructure, virtualization, networking, and cloud technologies. You’ll be responsible for managing escalated incidents, delivering some projects, and maintaining the IT estate across over 300 client networks. This is a key technical role requiring deep expertise across a range of technologies.
Key Responsibilities
- Provide high-quality 3rd line support for complex technical incidents escalated from the service desk.
- Deliver and support various infrastructure-related projects.
- Independently manage and deliver small-scale projects.
- Monitor, maintain, and enhance the infrastructure environments of multiple clients (300+ networks).
Essential Technical Skills
- Microsoft Windows Server (2008-2022/2025)
- Microsoft Exchange
- Active Directory Services
- Microsoft Office 365 (including SharePoint, Intune, and Entra)
- Microsoft Desktop OS (Windows 10/11)
- Terminal Services / Remote Desktop Services (RDS)
- Virtualization & Cloud
- Hyper-V
- Citrix XenApp / XenDesktop
- Virtualization and virtual machine management
- Cloud platforms: Microsoft Azure, Amazon Web Services (AWS)
- Networking & Security
- Networking fundamentals: IP, WANs, LANs
- VLAN configuration and management
- Routing and switching
- Firewall configuration and troubleshooting
- Network security best practices
- Storage & Scripting
- SAN/Storage management
- RAID configuration (RAID1, RAID5, RAID10, RAID50, etc.)
- PowerShell scripting for automation and administrative tasks
Attributes
- Strong troubleshooting and problem-solving skills
- Experience working within a Managed Service Provider (MSP) environment
- Ability to manage and prioritize multiple tasks effectively
- Excellent communication skills with both technical and non-technical stakeholders
- Passion for learning and staying up to date with emerging technologies
Why Join Us?
- Work with cutting-edge technologies across diverse client environments
- Be part of a forward-thinking, collaborative, and supportive team
- Access to ongoing training, certification support, and career development
- Competitive salary and benefits package
Contact Detail:
vertex-it-solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Service Desk Engineer - MSP
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure and AWS. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the Managed Service Provider (MSP) sector. Attend local tech meetups or online forums to connect with current employees or industry experts who can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on your troubleshooting skills. Be ready to discuss real-world scenarios where you've resolved complex issues, as this role requires strong problem-solving abilities.
✨Tip Number 4
Showcase your passion for learning by mentioning any recent courses or certifications you've completed. This demonstrates your commitment to staying updated with emerging technologies, which is highly valued in this role.
We think you need these skills to ace 3rd Line Service Desk Engineer - MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in infrastructure, virtualization, networking, and cloud technologies. Use specific examples that demonstrate your expertise in the essential technical skills listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving skills. Mention your experience in a Managed Service Provider environment and how it aligns with the responsibilities of the 3rd Line Service Desk Engineer role.
Highlight Key Projects: In your application, include details about any small-scale projects you've managed or delivered. This will show your ability to handle responsibilities similar to those required in this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at vertex-it-solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the essential technical skills listed in the job description. Highlight specific projects or incidents where you successfully utilised Microsoft Windows Server, Active Directory, or cloud platforms like Azure and AWS.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your troubleshooting skills. Prepare examples of complex technical incidents you've resolved, focusing on your thought process and the steps you took to find a solution.
✨Communicate Effectively
Since you'll be interacting with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will showcase your communication skills and ability to bridge the gap between different audiences.
✨Express Your Passion for Learning
The role requires staying updated with emerging technologies. Share examples of how you've pursued ongoing education, whether through certifications, online courses, or personal projects, to demonstrate your commitment to professional growth.
