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- Tasks: Be the friendly face that greets guests and ensures their stay is unforgettable.
- Company: De Vere Tortworth Court is a stunning hotel set in a historic mansion with beautiful grounds.
- Benefits: Enjoy £12.40 per hour, free meals, live-in accommodation, and access to leisure facilities.
- Why this job: Join a passionate team dedicated to creating memorable experiences in a vibrant work culture.
- Qualifications: Previous hospitality experience is preferred, along with great communication skills and a positive attitude.
- Other info: Flexible shifts available, plus perks like birthday leave and annual complimentary stays.
De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Are you passionate about creating memorable guest experiences? Join our team as a Receptionist at De Vere Tortworth Court and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return you will receive £12.40 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few!
As a Receptionist, you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure their stay is memorable.
This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10:30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
What we look for in a Receptionist:
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
- Effective communication skills and the ability to build strong relationships with colleagues and guests.
- Punctuality and good personal presentation.
- Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
Benefits:
- £12.40 per hour, plus departmental incentives and service charge.
- Live In Accommodation Available.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities.
- An extra paid day off for your birthday, along with a £20 love to shop voucher.
- Varied shift patterns and contracts available to suit your lifestyle.
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice.
- £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 28 days holiday each year (increasing annually up to 33 days).
- Venue closure over the Christmas period allowing you time off to enjoy the festive season.
- Access to our Apprenticeship programmes and study support.
- Employee Assistance Programme, providing 24/7 health and wellbeing support.
- Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event.
- Regular team appreciation events, including memorable Christmas and Summer parties.
- Company Life Assurance scheme, ensuring financial security for your loved ones.
Contact Detail:
De Vere Tortworth Court Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Live In Accommodation Available
✨Tip Number 1
Familiarise yourself with the De Vere brand and its values. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles when networking. Engaging with current employees on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've gone above and beyond for guests in past roles. This will demonstrate your ability to meet and exceed expectations, which is crucial for a Receptionist position.
✨Tip Number 4
Be ready to showcase your communication skills during any interactions. Practising clear and friendly responses can help you make a great impression, as effective communication is key in this role.
We think you need these skills to ace Receptionist - Live In Accommodation Available
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry. Emphasise any previous roles where you provided exceptional customer service, as this is crucial for the Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable guest experiences. Mention specific qualities that align with De Vere's values, such as being warm and genuine, and provide examples of how you've anticipated guest needs in past roles.
Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability for early, late, and weekend shifts. This shows your willingness to adapt to the needs of the hotel.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Receptionist role.
How to prepare for a job interview at De Vere Tortworth Court
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for creating memorable guest experiences. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Effective Communication Skills
Prepare to showcase your communication abilities. Practice answering questions clearly and confidently, and think of instances where you successfully built relationships with guests or colleagues.
✨Highlight Your Flexibility
Since the role requires varied shift patterns, be ready to discuss your availability and willingness to work different hours, including weekends. This shows your commitment to the job.
✨Dress to Impress
First impressions matter! Ensure you present yourself well by dressing smartly and maintaining good personal hygiene. This reflects your understanding of the hospitality industry's standards.
