Project Coordinator

Our client offers a fresh approach to a traditionally overlooked sector. They are passionate about putting their customers first above all things. They are a true leader within their sector with a team that has more than a century of combined experience. This makes them the go-to experts for their client’s third-party damage claims, no matter how bizarre or quirky. Employing their own team of specialist site operatives, allowing them to handle everything from claims to repairs in one smooth process.

Role Purpose: Coordinate your assigned projects, focusing on planning and ensuring everything runs smoothly to help improve project outcomes and support company profits.

Responsibilities:

• Liaise with direct trades/contractors to book works, arrange materials, and answer job queries. Escalating queries and issues to appropriate management as required.
• Purchase materials and hire plant for approved works, conducting a price comparison appropriate to the value of the item(s) being purchased.
• Manage the hiring and off hiring of all plant, including management of the communication between the hire firm and site, and ensuring equipment is received and returned as planned.
• Reconcile actual costs against estimated costs.
• Ensure the customer is updated every 5 days throughout the process.
• Provide a cost saving approach when ordering materials, authorising contractors and allocating work throughout the process.
• Communicate clearly and effectively with Network Contractors ensuring all jobs on the Network are managed correctly. Whilst maintaining, developing and creating sustained relationships with Network Contractors.
• Provide a detailed and accurate validation on every job.
• Ensure excellence in file handling including notes with every telephone and email communication to ensure files can be easily reviewed and understood, ensuring workflows and reminders are updated. Moreover, all documents are labelled accurately.
• Manage the customer, client and claimant’s experience throughout the repair process.
• Review and create Risk Assessments, collate all required repair documentation (e.g. Site Packs), and ensure legal compliance and welfare planning for operatives prior to site attendance.
• Conduct end of day checks with trades and where necessary, communicate/escalate issues to the appropriate site manager or member of management.
• Raise and issue purchase orders to suppliers and contractors, orders over £1000 require approval from your line manager/lead.
• Manage your inbox ensuring the content is actioned appropriately.
• Identify and refer variation order and refer any additional costs to line manager.
• Arrange Emergency Call Out’s where required.
• Aid and provide administration coverage for other areas of the business as required.
• Responsibility to invoice repair jobs and send to clients with correct documentation.

General:

• Maintaining working relationships with clients, suppliers, and colleagues.
• Answering calls across the Company’s phonelines within 3 rings.
• Respond to urgent correspondence, calls and requests with immediacy.
• Respond to non-urgent correspondence and calls within a maximum of 24 working hours.
• Actioning any other regular or irregular duties requested by management or a colleague on behalf of management.
• Assist colleagues in meeting the requirements of their role where responsibly, experience or capability overlaps.
• Meet client and company service levels specific to the actions you undertake.

PERSON SPECIFICATION:

• Proven relevant experience in a client focused role
• Trade/construction sector experience
• Personable and approachable
• Looking for a career, further training & progression
• Strong interpersonal skills with the ability to develop relationships
• Ability to communicate effectively on all levels
• Excellent attention to detail
• Analytical
• IT literate and able to pick up new systems
• Ability to work on own initiative and manage own workload
• Local to the area/ability to relocate

HOURS OF WORK: 8:45-5:00pm Monday to Friday with 45 min Lunch

HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.

BENEFITS: Excellent progression. Company pension which increases with time served, an industry leading maternity policy, £500 wellbeing payment at annual review, loyalty bonus at milestone years, Support to continue training and paid for professional qualifications, access to a Rising Stars programme and equal support for mental and physical wellbeing.