Associate Customer Success Manager

Associate Customer Success Manager – IT MSP – £25,000 – £30,000 – Hybrid / Surrey (1 day/ week)Do you want a role that will provide you with an outstanding career path (into Customer Success Management, Account Management, Pre-sales etc) ?Are you passionate about building and nurturing client relationships ?Do you want access to unlimited training and development?Opportunity to work at a Top Leading Solution Provider working as an Associate Customer Success Manager. A massive opportunity to support a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You’ll help ensure each client, receives consistent communication, reporting, and visible value.Main Responsibilities:Act as day-to-day contact for your assigned clientsRun quarterly check-ins and renewal reviewsShare usage tips (Microsoft 365, Cisco)Create and send service reports (usage, uptime, cases)Track contracts, licences, and expiriesEscalate issues and keep CRM/tools updatedSpot upsell/support opportunitiesRequirements:1–3 years’ experience in a client-facing or support roleStrong communication and organisational skillsBasic understanding of Microsoft 365 and CiscoComfortable using reporting tools like Excel or Power BIKeen to learn, grow, and build product knowledgeThis is a fantastic opportunity at a leading IT solution provider, to help manage a set amount of key accounts through nurturing the relationship. This is an outstanding opportunity to grow a career into Customer Success Management or Account Management or Pre-sales etc.Associate Customer Success Manager – IT MSP – £25,000 – £30,000 – Hybrid / Surrey (1 day/ week)