Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients by managing relationships and ensuring they receive value from services.
- Company: Join a top IT solution provider with a focus on Microsoft 365 and Cisco services.
- Benefits: Enjoy hybrid work, unlimited training, and a clear career path in customer success.
- Why this job: Perfect for those passionate about client relationships and eager to grow in a dynamic environment.
- Qualifications: 1-3 years in a client-facing role; strong communication and basic tech knowledge required.
- Other info: Opportunity to advance into roles like Account Management or Pre-sales.
The predicted salary is between 25000 - 30000 £ per year.
Do you want a role that will provide you with an outstanding career path (into Customer Success Management, Account Management, Pre-sales etc)? Are you passionate about building and nurturing client relationships? Do you want access to unlimited training and development?
Opportunity to work at a Top Leading Solution Provider working as an Associate Customer Success Manager. A massive opportunity to support a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You’ll help ensure each client receives consistent communication, reporting, and visible value.
Main Responsibilities:- Act as day-to-day contact for your assigned clients
- Run quarterly check-ins and renewal reviews
- Share usage tips (Microsoft 365, Cisco)
- Create and send service reports (usage, uptime, cases)
- Track contracts, licences, and expiries
- Escalate issues and keep CRM/tools updated
- Spot upsell/support opportunities
- 1–3 years’ experience in a client-facing or support role
- Strong communication and organisational skills
- Basic understanding of Microsoft 365 and Cisco
- Comfortable using reporting tools like Excel or Power BI
- Keen to learn, grow, and build product knowledge
This is a fantastic opportunity at a leading IT solution provider, to help manage a set amount of key accounts through nurturing the relationship. This is an outstanding opportunity to grow a career into Customer Success Management or Account Management or Pre-sales etc.
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Success Manager
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Cisco services. Understanding these platforms will not only help you in your role but also show potential employers that you're proactive and knowledgeable about the tools you'll be working with.
✨Tip Number 2
Practice your communication skills by engaging in networking events or online forums related to customer success. This will help you build confidence in client interactions and demonstrate your commitment to relationship-building.
✨Tip Number 3
Get comfortable with reporting tools like Excel or Power BI. You can find free online courses or tutorials to enhance your skills, which will be a great asset in managing client reports and tracking performance.
✨Tip Number 4
Show your eagerness to learn by seeking out additional training opportunities or certifications in customer success management. This will not only boost your resume but also signal to us that you're serious about growing in this field.
We think you need these skills to ace Associate Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles. Emphasise your communication and organisational skills, as well as any familiarity with Microsoft 365 and Cisco services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building client relationships and your eagerness to learn and grow within the Customer Success field. Mention specific examples of how you've successfully supported clients in the past.
Showcase Relevant Skills: Highlight your proficiency with reporting tools like Excel or Power BI. If you have experience running check-ins or creating service reports, be sure to include that information to demonstrate your suitability for the role.
Research the Company: Familiarise yourself with the company’s services and values. Understanding their approach to customer success will help you align your application with their expectations and show genuine interest in the role.
How to prepare for a job interview at LinkedIn
✨Show Your Passion for Client Relationships
Make sure to express your enthusiasm for building and nurturing client relationships during the interview. Share specific examples from your past experiences where you successfully managed client interactions, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with Microsoft 365 and Cisco
Since the role involves supporting clients using Microsoft 365 and Cisco services, it's crucial to have a basic understanding of these platforms. Brush up on their features and benefits, and be prepared to discuss how you can help clients maximise their usage.
✨Highlight Your Organisational Skills
The job requires strong organisational skills, so be ready to provide examples of how you've effectively managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised, especially if they relate to client management.
✨Prepare Questions About Career Development
Since the position offers a clear career path into Customer Success Management or Account Management, prepare thoughtful questions about training and development opportunities. This shows your eagerness to grow within the company and your commitment to long-term success.
