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For Companies At a Glance
- Tasks: Diagnose and fix HVAC system issues while ensuring customer satisfaction.
- Company: Join a leading HVAC business known for its growth and innovation.
- Benefits: Enjoy competitive salary, holiday allowance, pension, and ongoing training.
- Why this job: Be part of a vital team with opportunities for development and progression.
- Qualifications: FGas qualified with NVQ or engineering degree; strong communication skills required.
- Other info: Must be available for standby and call outs, including weekends.
The predicted salary is between 30000 - 42000 £ per year.
An excellent opportunity has become available in a HVAC business for a knowledgeable Hire Service Technician to cover the Swindon, Reading and Oxford M3 areas.
Your Role
- Proactively diagnosing and seeking to fix system problems when servicing assigned products and equipment, ensuring that customer satisfaction is met at all times.
- Resolving routine and predictable problems.
- Striving to provide services that meet customer needs in the most cost effective manner.
- Conducting scheduled and preventative maintenance services on assigned equipment and products.
- Working collaboratively and cohesively with other internal departments, regarding ongoing issues that arise from servicing, ensuring that these are resolved as quickly as possible and in conjunction with the relevant teams when needed.
- Ensuring that strong communication with customers is upheld at all times, including discovering their needs, listening to requests and keeping them up to date with progress on servicing regularly.
- Utilising all tools at your disposal, including technology, software and physical equipment to diagnose and repair faults with products.
- Maintaining servicing tools and equipment used, to ensure these are in a working condition for when they are required as part of the role.
You MUST Have:
- FGas qualified and possess a NVQ or other Engineering qualification/degree.
- Excellent previous experience working within a comparable technician role, ideally within the HVAC/Engineering industry.
- Strong communication abilities to work cohesively with internal and external teams, as well as being able to communicate effectively with customers.
- An aptitude for technology or computer software would be desirable.
- Good problem solving skills.
- UK Driving License & right to work status.
- Be able to cover standby and call outs on a planned basis (including weekends and bank holidays).
Your Opportunity:
Due to sustained success, spanning over a number of years, this business has continued to grow, not only its workforce but also the customer base in which it operates, becoming a leader within its industry. This role will prove to be vital within the business, joining the Service Technician Team, to ensure that products and equipment are serviced and performing correctly. For the successful candidate within this role, a competitive starting salary will be on offer, depending on prior experience and knowledge, which will accompany an additional benefits package include a competitive holiday and pension allowance, internal work perks, incentives and much more. Additionally, the business is keen to support their employees and will provide ample training both initially and on an ongoing basis, alongside excellent internal opportunities for development and progression in order to enable the successful candidate to grow and learn.
If this opportunity interests you then please do not hesitate to reach out to: Lynsey Franklin - Talent Acquisition Specialist.
Contact Detail:
NET Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Service Technician
✨Tip Number 1
Familiarise yourself with the latest HVAC technologies and tools. Being knowledgeable about current trends and advancements in the industry will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with professionals in the HVAC field. Attend local industry events or join online forums to connect with others. This can lead to valuable insights and potentially even job referrals.
✨Tip Number 3
Prepare for technical questions that may arise during the interview. Brush up on common HVAC problems and solutions, as well as your past experiences in troubleshooting and maintenance.
✨Tip Number 4
Showcase your communication skills during the interview. Since the role requires strong interaction with customers and internal teams, be ready to demonstrate how you effectively communicate and resolve issues.
We think you need these skills to ace Hire Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HVAC or engineering roles. Emphasise your FGas qualification and any other certifications that align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to communicate effectively with customers. Mention specific examples of how you've resolved issues in previous roles.
Highlight Technical Skills: In your application, clearly outline your technical skills, especially your aptitude for technology and software. This will demonstrate your capability to diagnose and repair faults effectively.
Show Enthusiasm for the Role: Express your enthusiasm for the position and the company in your application. Mention why you are interested in working with this HVAC business and how you can contribute to their success.
How to prepare for a job interview at NET Recruit
✨Showcase Your Technical Skills
Be prepared to discuss your technical qualifications, especially your FGas certification and any relevant NVQ or engineering qualifications. Highlight specific experiences where you successfully diagnosed and repaired HVAC systems.
✨Demonstrate Strong Communication Abilities
Since the role requires effective communication with both customers and internal teams, practice articulating how you've maintained strong relationships in previous roles. Share examples of how you listened to customer needs and kept them informed during service processes.
✨Problem-Solving Scenarios
Prepare to discuss specific instances where you resolved routine problems or overcame challenges in your previous technician roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with the Company
Research the HVAC business and its services before the interview. Understanding their values, customer base, and recent developments will help you tailor your answers and show genuine interest in the position.
