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- Tasks: Lead a team to enhance tenancy management and improve services for Council tenants.
- Company: Connect2Luton partners with Luton Borough Council, focusing on effective public sector recruitment.
- Benefits: Enjoy a supportive work environment with opportunities for professional development and training.
- Why this job: Make a real impact in the community while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in tenancy management and strong communication skills are essential.
- Other info: Flexible working hours may be required, including evenings and weekends.
The predicted salary is between 36000 - 60000 £ per year.
Connect2Luton are excited to recruit a Tenancy Team Manager on behalf of Luton Borough Council.
Main purpose of position: To lead and continuously improve tenancy management in the delivery of a comprehensive, effective and high-quality service. Continuously improve services to all tenants and residents in Council properties.
You will be responsible to:
- Lead and manage the Housing North/South Area Team, having responsibility for monitoring team performance, support, recruitment, training, appraisal and development ensuring a high level of professionalism in service delivery and customer care. Prioritise workloads to ensure individual and group workloads are met. Lead, manage and allocate work to staff.
- Motive staff to provide a professional and continuously improving service. Feedback to and encourage the team on performance and address training needs and performance management effectively in accordance with the management competencies and HR policies and procedures.
- Lead and manage day to day tenancy management, to improve the Council's residential tenancies. This will potentially include but not limited to: providing technical and legal advice on dealing with tenancy breaches, enforcement action, tenancy changes.
- To lead on good management of housing stock through and including movement of tenants within the stock, keeping void turnover to a minimum, mutual exchanges, viewings and signups, regular tenancy audits and inspections, taking prompt action to prevent subletting and tenancy fraud. Lead on with tenancy sustainment for hard to engage tenants.
- Manage the team to ensure that safeguarding alerts are raised wherever needed and that staff are fully trained and aware of safeguarding issues.
- To lead and manage the collation of regular performance information and set and monitor targets for Housing Officers. Analyse against key performance indicators and targets, identifying poor performance and preparing reports and recommendations for the Tenancy Services Manager.
- Carry out quality audits of cases to ensure adherence to procedure and investigate, develop and implement continuous improvement and best practice across the Housing Team to ensure customer focus, tenant sustainability and value for money. Respond to complaints, FOI and SAR requests within timescales and ensure that Caseworker is kept up to date.
- Lead and manage tenancy sustainability through the provision of support to tenants, prospective tenants etc.
Skills and Experience:
- In-depth experience of tenancy management within a social housing environment.
- Able to communicate effectively both in writing and verbally, with a wide range of people including customers, internal colleagues and external agencies.
- Able to provide complex professional and legal advice and guidance on Housing matters.
- Able to deal with financial and resource calculations and analyse performance information and data.
- In-depth knowledge of current housing legislation, regulations and practice.
- Knowledge of the principles of tenancy sustainment.
- Able to attend meetings, undertake work and respond to emergencies outside of normal office hours, including weekends.
Contact Detail:
Connect2Luton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Team Manager
✨Tip Number 1
Familiarise yourself with the latest housing legislation and regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Tenancy Team Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved team performance or tenant satisfaction in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Research Luton Borough Council's current initiatives and challenges in tenancy management. Being knowledgeable about their specific context will show your genuine interest in the role and help you stand out during the interview.
We think you need these skills to ace Tenancy Team Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Tenancy Team Manager position. Make sure you understand the responsibilities and skills required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your in-depth experience in tenancy management within a social housing environment. Provide specific examples of how you've led teams, improved services, or managed tenancy issues.
Showcase Communication Skills: Since effective communication is key for this role, include examples of how you've successfully communicated with diverse groups, both verbally and in writing. This could be through reports, presentations, or direct interactions with tenants.
Demonstrate Knowledge of Legislation: Make sure to mention your knowledge of current housing legislation and regulations. You can do this by referencing specific laws or practices you've worked with, showing that you're well-versed in the legal aspects of tenancy management.
How to prepare for a job interview at Connect2Luton
✨Showcase Your Leadership Skills
As a Tenancy Team Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed staff in previous roles. Highlight any specific achievements that demonstrate your ability to improve team performance.
✨Demonstrate Knowledge of Housing Legislation
Make sure you brush up on current housing legislation and regulations. Be ready to discuss how this knowledge has informed your decision-making in past roles, especially regarding tenancy management and compliance.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet. Prepare for scenarios related to tenancy breaches or managing difficult tenants. Think about how you would handle these situations and be ready to explain your thought process.
✨Emphasise Customer Focus
The role requires a strong commitment to customer care. Be prepared to share examples of how you've ensured high-quality service delivery in the past. Discuss any initiatives you've led that improved tenant satisfaction or engagement.
