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- Tasks: Lead operations at Bristol Airport, ensuring customer excellence and operational control.
- Company: Join Red Sky, a dynamic recruitment agency connecting talent with exciting opportunities.
- Benefits: Enjoy competitive pay, career growth, and the chance to work in a vibrant airport environment.
- Why this job: Be part of a high-pressure, rewarding role that impacts thousands of travellers daily.
- Qualifications: 5+ years in people management, ideally in aviation; must have a full UK driving licence.
- Other info: Must pass a DBS check and provide 5 years of referencing.
The predicted salary is between 43200 - 72000 £ per year.
Red Sky is recruiting on behalf of our client for an experienced General Manager to lead operations at Bristol Airport. The role requires a strong, strategic leader with a minimum of 5 years of people management experience at General Manager level, ideally in a high-pressure, customer-focused environment.
Role Purpose
To oversee the effective and profitable delivery of services at Bristol Airport, with a focus on customer excellence and strong operational control. The General Manager will lead both PRM and Cobus operations in line with strategic business objectives, maintain relationships with key stakeholders, and ensure compliance with all service level agreements and standards.
Key Responsibilities
- Operational: Provide 24/7 support for operational issues and ensure effective shift cover. Maintain service quality, staffing, and company image. Handle complaints, ensure equipment readiness, and remain proficient in key systems (AvTech, Power BI, MS Office).
- Engagement: Foster strong relationships with airlines, partners, and stakeholders. Attend key meetings and maintain open, effective communication across the airport.
- Reporting: Deliver clear weekly/monthly reports on operations, complaints, performance, and incidents. Provide CAA/ECAC data and analyse service issues through Power BI.
- Processes & Compliance: Ensure compliance with all airport protocols, safety regulations, and internal procedures. Oversee audits, servicing, and incident reporting.
- People Management: Lead and support a large team with a focus on performance, attendance, and development. Manage rosters, absences, and maintain a structured meeting rhythm.
- Health & Safety: Promote and maintain high health and safety standards. Ensure proper use of PPE, escalate risks, and support investigations and training compliance.
Required Experience and Skills
- Minimum 5 years of senior-level people management, ideally in aviation or a similar operational environment.
- Minimum 2 years in a management role.
- Full UK driving licence.
- Right to work in the UK.
- Must pass a DBS check and provide 5 years of referencing.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Greater Bristol Area)
✨Tip Number 1
Familiarise yourself with the specific operational challenges faced at Bristol Airport. Research recent news articles or reports about the airport to understand its current priorities and any ongoing projects that may impact operations.
✨Tip Number 2
Network with professionals in the aviation industry, especially those who have experience in airport operations. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with fostering a strong team culture. Think of examples from your past experiences where you successfully managed a large team and improved performance or engagement.
✨Tip Number 4
Be ready to demonstrate your analytical skills, particularly with tools like Power BI. Consider preparing a brief case study or example of how you've used data to drive operational improvements in previous roles.
We think you need these skills to ace Operations Manager (Greater Bristol Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in people management and operational roles. Emphasise any experience you have in high-pressure, customer-focused environments, particularly in aviation or similar sectors.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Showcase your strategic leadership skills and provide examples of how you've successfully managed teams and operations in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency with key systems mentioned, such as AvTech and Power BI. Mention your ability to deliver reports and manage compliance, as these are crucial for the role.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with stakeholder engagement and handling operational issues. Be ready to discuss specific examples that demonstrate your problem-solving abilities and leadership style.
How to prepare for a job interview at Placed
✨Showcase Your Leadership Experience
As an Operations Manager, you'll need to demonstrate your leadership skills. Prepare specific examples from your past roles where you successfully managed teams, resolved conflicts, or improved operational efficiency.
✨Understand the Aviation Industry
Familiarise yourself with the current trends and challenges in the aviation sector, especially those affecting airports. This knowledge will help you engage in meaningful discussions and show your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you've had to make quick decisions or manage crises, and be ready to explain your thought process.
✨Emphasise Compliance and Safety Knowledge
Given the importance of compliance and safety in airport operations, be prepared to discuss your understanding of relevant regulations and how you've ensured adherence in previous roles.
