Management Information Systems (MIS) Manager

We have a newly created role available for an MIS (Management Information Services) Manager to join our team based in Frimley working Mon to Fri 9am to 5pm with some hybrid working available. The MIS Manager is responsible for overseeing the management and maintenance of the MIS within the business, leading on data quality and accuracy, and ensuring adherence to privacy regulations (GDPR). You will be responsible for streamlining the processes and procedures within the organisation and maximising the use of technology under the guidance of the Head of IT. You will also oversee the day to day operation and three staff within our administration team.

We are a UK wide charitable organisation within the education and learning sector offering a range of training courses and we can offer you a professional and welcoming team environment from our Head office. The role could suit candidates who are currently working in a similar role and seeking a new challenge, or you could be looking to find a better work/life balance and work closer to home for a charitable status company or alternatively, you might be looking for the next step up in your career to secure a promotion. Any experience within education, training, learning, charity or voluntary sectors would be of interest but is not essential.

The main duties of the role will be:

• Data Management & Compliance
  • Ensure data quality, accuracy and consistency across MIS platforms.
  • Manage timely ILR submissions and compliance with ESFA and awarding body requirements.
  • Maintain strong GDPR/data protection practices and data governance standards.
• Reporting & Insight
  • Develop and deliver regular performance and operational reports for leadership.
  • Support teams with data analysis, dashboards, and insight to inform planning and delivery.
  • Identify trends and gaps in learner data to support quality improvement and funding returns.
• Systems & Process Improvement
  • Lead on configuration and development of MIS/LMS systems to support the learner journey.
  • Streamline data processes to reduce duplication and support a paperless environment.
  • Work with IT and data teams on system upgrades, integrations, and issue resolution.
• Team Management & Support
  • Line manage three Administrators and ensure efficient learner data administration.
  • Deliver training and guidance to staff on MIS use and best practices.
  • Work closely with Curriculum, Business Development, and Quality teams.
  • Develop and analyse MIS data quality reports to improve accuracy of data and timely reporting.

To be successful as our new MIS Manager you should have the below skills and experience:

• Essential
  • Proven experience managing MIS ideally in an education or training setting.
  • Strong knowledge of database systems (e.g. SQL Server) and learner data management.
  • Experience with: Learner Management Systems (LMS), Virtual Learning Environments (VLEs), ILR returns and ESFA funding rules, EDI registration and certification processes.
  • Proficiency in data tools such as: Microsoft Excel, Power BI or Tableau.
  • Ability to create and interpret flowcharts for process documentation.
  • Familiarity with GDPR and data protection standards.
  • Proven experience in system upgrades, integration, and project delivery.
• Desirable
  • Experience with any of the following platforms/tools: UNIT-e; Moodle; ProAchieve; Crystal Reports; TeleForm; Visio or Lucidchart (for process mapping).
  • Knowledge or experience of the education, charity, or voluntary sectors.
  • Experience in office administration environments.

In return, we can offer the opportunity to secure a rarely available MIS Manager role based locally working for a well established, professional and friendly team orientated business. Working Mon to Fri 9am to 5pm, with some hybrid options, with 23 days holiday plus bank hols, onsite free parking and contributory pension. Please submit your CV asap for immediate consideration.