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For Companies At a Glance
- Tasks: Assess claims for Housing Benefit and Council Tax Reduction while ensuring compliance with legislation.
- Company: Join Vivid, a company dedicated to equality and opportunity for all applicants.
- Benefits: Enjoy a flexible work environment with the potential for contract extension based on performance.
- Why this job: Make a real impact by helping individuals navigate benefits while developing your skills in a supportive team.
- Qualifications: Experience as a Benefits Assessor and knowledge of Capita/Academy software is essential.
- Other info: We welcome applications from diverse backgrounds and encourage everyone to apply.
The predicted salary is between 30000 - 42000 £ per year.
Vivid's client in the South West is currently looking for an experienced Benefits Assessor for a minimum of 6 months with the option to be extended for a further 6 months depending on experience.
Key Responsibilities
- Accurately assess new claims, changes of circumstances, and reviews for Housing Benefit and Council Tax Reduction.
- Ensure compliance with current legislation, DWP guidance, and council policies.
- Handle customer queries via phone, email, and written correspondence.
- Liaise with other departments and external agencies including the DWP and landlords.
- Process claims and updates using the Capita/Academy system.
- Identify and report suspected fraud or irregularities.
- Maintain accurate records and contribute to performance targets.
You will need to have:
- Previous experience working as a Benefits Assessor within a local authority.
- A strong working knowledge of Capita/Academy software.
- Excellent understanding of Housing Benefit and Council Tax Reduction legislation.
- High levels of accuracy and attention to detail.
- Good organisational and communication skills.
- Ability to work independently and as part of a team.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Contact Detail:
Vivid Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Assessor
✨Tip Number 1
Familiarise yourself with the Capita/Academy software before your interview. If you can demonstrate a solid understanding of how to navigate and use this system, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on the latest legislation regarding Housing Benefit and Council Tax Reduction. Being able to discuss recent changes or updates during your conversation will highlight your commitment to staying informed in your field.
✨Tip Number 3
Prepare examples of how you've handled customer queries in the past. Think about specific situations where you resolved issues effectively, as this will showcase your communication skills and ability to work under pressure.
✨Tip Number 4
Network with current or former Benefits Assessors if possible. They can provide insights into the role and the organisation, which could give you an edge in understanding what the employer is looking for.
We think you need these skills to ace Benefits Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Benefits Assessor, particularly within a local authority. Emphasise your knowledge of Housing Benefit and Council Tax Reduction legislation, as well as your familiarity with Capita/Academy software.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the role. Mention specific examples of how you've accurately assessed claims and handled customer queries in the past. Show your understanding of compliance with legislation and council policies.
Highlight Relevant Skills: Clearly outline your organisational and communication skills in your application. Provide examples of how you've worked independently and as part of a team, and mention any experience you have in identifying and reporting fraud or irregularities.
Proofread Your Application: Before submitting your application, take the time to proofread it thoroughly. Check for any spelling or grammatical errors, and ensure that all information is accurate and complete. A polished application reflects your attention to detail.
How to prepare for a job interview at Vivid Resourcing Ltd
✨Know Your Legislation
Make sure you have a solid understanding of Housing Benefit and Council Tax Reduction legislation. Brush up on any recent changes or updates, as this will demonstrate your commitment to staying informed and compliant.
✨Familiarise Yourself with Capita/Academy
Since the role requires experience with the Capita/Academy system, take some time to review its functionalities. If possible, practice using the software to show that you're not only familiar but also comfortable navigating it during the interview.
✨Prepare for Customer Queries
Anticipate common customer queries related to benefits assessments and think about how you would handle them. This will showcase your communication skills and ability to manage customer interactions effectively.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss examples from your previous experience where your attention to detail made a significant impact. This could include instances of identifying fraud or ensuring compliance with policies.
