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- Tasks: Join our Imaging team to manage patient bookings and provide top-notch customer service.
- Company: Spire Healthcare is a leading independent hospital group in the UK, focused on patient care.
- Benefits: Enjoy weekly pay, free parking, uniform, and opportunities for training and progression.
- Why this job: This role offers variety, flexibility, and a chance to make a real impact on patient journeys.
- Qualifications: Experience in administration, excellent communication skills, and proficiency in Microsoft Office are essential.
- Other info: Flexible hours required; perfect for students seeking part-time work.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced Administrator to join our friendly Imaging Administration team at Spire Harpenden in a bank role. This role will suit someone who would like a challenging and busy role with plenty of variety and someone who can work flexibly to cover shifts across 7 days when needed.
Duties and responsibilities will include:
- Efficiently and accurately book and record patient details and appointments on the system via telephone, face to face and referral letter.
- To greet, welcome and provide any necessary assistance to all patients, consultants and visitors.
- To register all new or follow up patients, whether for procedures, Outpatients consultations or Pre-Op assessments.
- Provide and receive patient information, ensuring that all information is provided, received and recorded in accordance with the Data Protection Act, Information Governance and other Spire Policies.
- To provide reception cover and general administrative support to the Imaging department.
- To be flexible with working hours to suit the needs of the business and requirements of the Imaging Department.
- To promote a friendly, professional and positive attitude at all times.
- Ensure the administrative aspect of the patient journey is efficient with excellent levels of customer service at all times.
- Excellent communication with patients, colleagues and all other customers in a friendly professional manner.
- Issue of imaging reports in a timely manner with strict adherence to information governance to ensure they are issued to the correct referring clinician.
- Management of e-mail enquiries and referrals in a timely and professional manner.
Who we're looking for:
- Someone who is highly organised and able to manage workload.
- Experience in an administrative based position or in a similar environment is essential.
- An excellent communicator and capable of delivering excellent customer service.
- Good computer skills and competent with Microsoft Office packages.
- A team player confident in interacting across a diverse range of people.
- Must be able to work flexibly to cover Annual Leave and Sickness.
Contract Type: Bank/Zero Hours
Benefits:
- Bank colleagues are paid weekly.
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave.
- Save an average of £50 per month with our free onsite car park.
- Access to Spire Healthcare pension.
- Free uniform.
- Free DBS.
- Full induction, including mandatory training updates.
- Opportunities for further training and progression into permanent posts.
- Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team.
We commit to our employees' well-being through work life balance, ongoing development, support and reward. For us, it's more than just treating patients; it's about looking after people.
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Administrator - Imaging
✨Tip Number 1
Familiarise yourself with the specific duties of a Bank Imaging Administrator. Understanding the nuances of patient registration and data management will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your flexibility in working hours when networking or during interviews. Since this role requires covering shifts across 7 days, showing that you're adaptable can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Being able to convey information clearly and professionally is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Research Spire Healthcare's values and mission. Being able to align your personal values with those of the company can make a strong impression and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Bank Administrator - Imaging
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in healthcare or similar environments. Emphasise your organisational skills and ability to manage workloads effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and customer service experience. Mention your flexibility in working hours and your commitment to providing excellent patient care.
Highlight Relevant Skills: In your application, specifically mention your proficiency with Microsoft Office and any other relevant software. Also, include examples of how you've successfully interacted with diverse groups of people.
Follow Application Instructions: Ensure you carefully read the job description and follow any specific application instructions provided by Spire Healthcare. This shows attention to detail and respect for their process.
How to prepare for a job interview at Spire Healthcare
✨Showcase Your Organisational Skills
As a Bank Imaging Administrator, being highly organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the busy and varied nature of the role.
✨Emphasise Customer Service Experience
Excellent communication and customer service are key in this position. Be ready to discuss specific instances where you provided outstanding service, especially in challenging situations. This will highlight your capability to maintain a friendly and professional attitude.
✨Familiarise Yourself with Data Protection Policies
Understanding the Data Protection Act and Information Governance is essential for this role. Brush up on these topics before the interview and be prepared to discuss how you would ensure compliance when handling patient information.
✨Demonstrate Flexibility and Teamwork
The job requires flexibility in working hours and collaboration with a diverse team. Share examples of how you've adapted to changing schedules or worked effectively within a team. This will show that you're a reliable team player who can meet the department's needs.
