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For Companies At a Glance
- Tasks: Manage Housing Benefit and Council Tax Support claims while ensuring compliance and excellent customer service.
- Company: Join a well-established local authority team during a critical service delivery period.
- Benefits: Enjoy hybrid working options and the chance to make a real impact in your community.
- Why this job: This role offers valuable experience in public service and a supportive team environment.
- Qualifications: Previous experience in Housing Benefits administration and strong knowledge of the Academy system required.
- Other info: Open to applicants across all levels; we value connections in the public sector.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for an experienced Benefits & Revenues Officer to support a busy local authority team on a temporary contract. This is a great opportunity for a specialist in Housing Benefit and Council Tax Support to join a well-established team during a critical period of service delivery. This is a hybrid role, with working from home options available depending on experience and service requirements.
The Role
As a Benefits & Revenues Officer, you will be responsible for the full administration of Housing Benefit and Council Tax Support, as well as Council Tax billing and recovery functions.
Responsibilities include:
- Processing new and existing Housing Benefit and Council Tax Support claims
- Managing Council Tax billing, changes in circumstances, and exemptions
- Ensuring compliance with statutory guidance and internal policies
- Handling correspondence with claimants and external agencies (e.g. DWP, HMRC)
- Maintaining accurate and up-to-date records using the Academy system
- Providing a high standard of customer service via telephone, email and written communication
Key Requirements
- Previous experience in Housing Benefits administration is essential
- Strong working knowledge of the Academy (Capita) system is essential
- Understanding of current Housing Benefit and Council Tax Support regulations
- Ability to work effectively in a high-volume environment and meet strict deadlines
- Strong organisational skills and attention to detail
- Excellent communication and customer service skills
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Benefits And Revenues Officer
✨Tip Number 1
Familiarise yourself with the Academy (Capita) system, as it's essential for this role. If you have experience using it, be ready to discuss specific tasks you've completed with the system during your interview.
✨Tip Number 2
Brush up on your knowledge of current Housing Benefit and Council Tax Support regulations. Being able to demonstrate your understanding of these regulations will show that you're well-prepared for the responsibilities of the role.
✨Tip Number 3
Prepare examples of how you've managed high-volume workloads in previous roles. Highlighting your organisational skills and ability to meet strict deadlines will make you stand out as a candidate.
✨Tip Number 4
Practice your communication skills, especially in customer service scenarios. Be ready to share instances where you've effectively handled correspondence with claimants or external agencies, as this is a key part of the job.
We think you need these skills to ace Housing Benefits And Revenues Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in Housing Benefits administration. Emphasise your knowledge of the Academy (Capita) system and any relevant regulations related to Housing Benefit and Council Tax Support.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key requirements mentioned in the job description. Showcase your organisational skills, attention to detail, and customer service experience, providing examples where possible.
Highlight Relevant Skills: In your application, clearly outline your ability to work in a high-volume environment and meet strict deadlines. Mention any specific achievements or experiences that demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Carrington West
✨Know Your Regulations
Familiarise yourself with the current Housing Benefit and Council Tax Support regulations. Being able to discuss these confidently will demonstrate your expertise and show that you are well-prepared for the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you successfully managed Housing Benefits administration. Highlight any challenges you faced and how you overcame them, as this will illustrate your problem-solving skills.
✨Master the Academy System
Since a strong working knowledge of the Academy (Capita) system is essential, be ready to discuss your experience with it. If possible, mention any specific tasks you have completed using the system to showcase your proficiency.
✨Emphasise Customer Service Skills
As the role involves providing high standards of customer service, prepare to discuss how you handle correspondence with claimants and external agencies. Share examples of how you've effectively communicated in challenging situations.
