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- Tasks: As a Claims Advisor, you'll assist customers with their home emergencies and provide solutions.
- Company: HomeServe is a leading home assistance provider with over 30 years of experience.
- Benefits: Enjoy flexible working, 22 days holiday, discounts, health benefits, and free refreshments.
- Why this job: Join a vibrant team, receive comprehensive training, and kickstart your career in a supportive environment.
- Qualifications: No specific qualifications needed, just previous customer service experience and a positive attitude.
- Other info: Hybrid working available after probation; great opportunities for progression.
The predicted salary is between 26550 - 37170 £ per year.
HomeServe is currently recruiting for Claims Advisors to join our busy Claims Department at our Preston site (PR2 9NZ).
Salary: £26,550 per year with opportunities for progression as you develop within HomeServe.
Contract: Permanent, Full-time (40 hours per week).
This is a fully flexible, full-time role based in our Contact Centre. Successful candidates must be able to work 40 hours per week on a rotating shift pattern within the following operational hours:
- Shift Rotation: 8.5-hour shifts per day (40 hours per week) on a 12-week rolling Rota.
- Monday - Sunday between the hours of 0700 - 2200 which includes weekends and Public Holidays.
To help support a healthy work-life balance, the Rota is designed so that your shifts have no more than:
- 2 out of 12 weeks with a shift end time between 8 pm and 10 pm.
- 3 full weekends across the 12 weeks.
Whilst you will be required to work full-time from our Preston site (PR2 9NZ) during your probation period, once you have successfully passed probation, you will be eligible for our hybrid working model (currently 2 days at home and 3 days in office). When the time comes, we will do our best to schedule late shifts and weekends to be worked from home, wherever possible.
About You
Who is HomeServe looking for? We are looking for enthusiastic, empathetic people to join our team as Claims Advisors. You will be part of our vibrant, energetic community, speaking to Customers, getting to the bottom of what they need, and finding the right solution for them. If a customer's boiler breaks down, you will arrange a visit from one of our engineers and make sure it is up and running again. Thanks to our ongoing training, your knowledge of our products, systems, regulatory and business processes will be second-to-none.
To join us as a Claims Advisor, you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:
- Resilient - able to stay calm and professional in challenging situations.
- A great listener, who can understand what our customers need.
- Eager to learn all about our products and processes.
- Dedicated to providing excellent customer service.
- Detail-focused, so you can follow our processes correctly.
- Able to use a computer, so you can get to grips with our software and systems.
- Someone who enjoys working in a fast-paced, supportive, and fun environment.
We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way.
About Us
What can HomeServe offer me?
- 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice.
- Access to hundreds of discounts via ORB - Our Recognition & Benefits platform, plus interest-free tech purchasing, Salary Finance, mortgage advice, and more.
- Free HomeServe policy - giving you peace of mind at home.
- Pension scheme to support your future.
- Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme.
- Free onsite parking and great links to local public transport.
- Cycle to Work Scheme.
- Free toast and refreshments to keep you fuelled throughout the day.
Who is HomeServe?
With over 30 years' experience in looking after UK homes, HomeServe is one of the country's leading home assistance providers. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers. Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether it is a scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job done - quickly, safely, and with care.
What happens next?
If your CV is shortlisted, you will receive a call from us within 72 hours of applying to discuss your application further. In-Person Interviews will begin on 16th June 2025, and if you are offered and accept the role, your induction training will start on 28th July 2025.
Contact Detail:
HomeServe UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor - Preston
✨Tip Number 1
Familiarise yourself with HomeServe's services and products. Understanding what the company offers will help you engage with customers more effectively and demonstrate your enthusiasm for the role during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Claims Advisor. This will prepare you to handle challenging situations calmly and professionally, which is a key attribute they are looking for.
✨Tip Number 3
Research the shift patterns and operational hours of the role. Being able to discuss your flexibility and willingness to work within their schedule can set you apart from other candidates.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Claims Advisor - Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Claims Advisor role. Emphasise your ability to stay calm under pressure, listen effectively, and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific attributes that make you a great fit, such as your resilience and eagerness to learn about HomeServe's products and processes.
Highlight Relevant Experience: In your application, include examples of past experiences where you demonstrated problem-solving skills or provided exceptional customer service. This will help illustrate your capability to handle the responsibilities of a Claims Advisor.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at HomeServe UK
✨Show Your Customer Service Skills
As a Claims Advisor, you'll be interacting with customers regularly. Be prepared to share examples of your previous customer service experience, highlighting how you handled challenging situations and ensured customer satisfaction.
✨Demonstrate Empathy and Resilience
HomeServe is looking for empathetic individuals who can stay calm under pressure. During the interview, express your understanding of customer needs and how you manage stress in difficult scenarios.
✨Familiarise Yourself with HomeServe's Services
Research HomeServe and its offerings before the interview. Understanding their products and services will show your enthusiasm for the role and help you answer questions more effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
