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- Tasks: Lead a dynamic team to deliver exceptional hospitality on match days.
- Company: Join Burnley FC, a vibrant football club with an exciting 2025/2026 season ahead.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to work in various venues.
- Why this job: Experience the thrill of match days while developing valuable skills in a supportive environment.
- Qualifications: 2+ years in hospitality management; strong leadership and customer service skills required.
- Other info: Must be 18+ to apply; handle alcohol during events.
Join us at Burnley FC for an exciting 2025/2026 season! We are looking for experienced Hospitality Managers to be part of a dedicated and driven Hospitality Team.
Do you want to be part of an exciting and enthusiastic team of individuals that are the driving force behind the incredible Match Days at Burnley F.C.? This flexible and active role will put you right in the heart of a match day and the exhilarating atmosphere of a stadium, whilst allowing you the flexibility to work around your schedule.
The role will require you to build strong relationships with regular guests and learn to understand expectations on any given Match Day. Your role will require you to be adaptable as there are several suites including Executive and VIP suites that require an exceptional level of customer service. Burnley F.C Hospitality caters for a variety of guests and provides multiple dining experiences from street food, three course meals to a la carte dining experiences.
You will be expected to ensure your operational area is fully stocked and set with the necessary equipment in a timely manner prior to service, considering expected guest numbers, service times and any targets given to you. You will be expected to lead briefings for each shift, preparing your team for the day ahead and inspiring them to be pro-active and enthusiastic in their role.
Key Attributes:
- Passionate and motivating Leader
- Compassionate and approachable personality
- Strong customer service and ability to think on your feet
- Good communication skills
- Confident with technology and support with training members of staff
- The ability to delegate and solve problems efficiently as they arise
- Able to lead by example, in attitude, work ethic and uniform requirements
- Reliable and consistent commitment
- Experience of working events is desirable
- A minimum of 2 years’ experience within hospitality management
Working Hours: Part-Time Shift Work, Paid Weekly. From £16.00 - £18.00 per hour (depending on experience). Shifts will be available throughout the year and on various Match days, and times can vary but typically shifts are between 7 - 8 hrs.
Why work with us?
- Great opportunity to be part of the event-day buzz, working flexibly in fast-paced match days
- Competitive pay
- Be part of a great, supportive team
- Gain some great transferable skills and work experience
- The opportunity to progress within your role and/or across others within Compass Group UK and Ireland
- Flexible shifts with the potential of working at a huge variety of venues across the country
NOTE: You must be 18+ to apply and will be required to handle alcohol. Apply online now via our short application form with cover letter and CV! We will be in touch shortly and if successful, you could be working in one of our venues within a few days.
Contact Detail:
Constellation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager Burnley
✨Tip Number 1
Familiarise yourself with Burnley FC's culture and values. Understanding the club's ethos will help you connect with the team and demonstrate your passion for the role during any interviews or discussions.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in sports events. Attend local events or join online forums to meet people who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to showcase your leadership skills. Think of specific examples from your past experiences where you've successfully led a team or handled a challenging situation, as this will be crucial for the role.
✨Tip Number 4
Stay updated on the latest trends in hospitality management, particularly in sports settings. Being knowledgeable about current practices can set you apart and show your commitment to excellence in customer service.
We think you need these skills to ace Hospitality Manager Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your leadership skills, customer service experience, and any specific roles you've held that relate to event management or match day operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your enthusiasm for working at Burnley FC. Mention specific experiences that demonstrate your ability to lead a team and provide exceptional customer service during busy events.
Showcase Your Flexibility: Since the role requires flexibility, emphasise your availability and willingness to work varied shifts, especially on match days. Highlight any previous experience where you successfully adapted to changing circumstances.
Highlight Relevant Skills: Make sure to mention key attributes such as strong communication skills, problem-solving abilities, and your comfort with technology. These are crucial for the role and will help you stand out as a candidate.
How to prepare for a job interview at Constellation
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your passion for providing exceptional customer service, especially in a fast-paced environment like match days.
✨Demonstrate Leadership Skills
As a Hospitality Manager, you'll need to lead and inspire your team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate staff and handle challenges effectively.
✨Know the Venue and Its Offerings
Familiarise yourself with Burnley FC and its hospitality services before the interview. Understanding the different dining experiences offered and the atmosphere of match days will show your commitment and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to think on your feet or resolve issues quickly, and be ready to discuss how you handled them.
