Contract Manager

Atlas Workplace Services have a great opportunity for a Contract Manager, with experience in Hard & Soft Services to join our team based on our clients site in Knowsley. The Contract Manager role has the responsibility for the P&L, operational management and delivery of a range of leading facilities management services across the clients estate, ensuring that the portfolio is safe, fit for purpose, and fully operational in accordance with client and customer expectations, and also the high standards of service associated with Atlas Workplace Services. This includes overseeing and managing customer interfaces; ensuring a high profile and positive image of the Atlas business.

The Contract Manager will lead and manage a team of highly motivated individuals and be an excellent communicator, a clear decision maker and an approachable people manager with an extensive knowledge of delivering total facilities management services to the highest standard. The Contract Manager will continuously drive for operational improvement to ensure first class client relationships and the delivery of exceptional customer service levels are achieved at all times.

Principle Duties and Responsibilities

• Responsible for operational delivery of the M&E services for the National property portfolio under the clients account.
• Ensure effective and strong client relationships are maintained at all times at all levels.
• Full P&L responsibility for CIRCA 800k account plus all variable and project works.
• Ensure contract compliance at all times ensuring all contract deliverables are undertaken in the agreed and contractual timescales.
• Ensure statutory compliance at all times across a portfolio of buildings and all remedial and corrective actions are actioned.
• Ensure Group Health & Safety Policy is embedded into day-to-day regional operations and that unacceptable behavior is challenged and rectified.
• Deliver, monitor and record cultural training to align with both Atlas and the clients business.
• Identify team training requirements and arrange for these to be delivered through Atlas's training processes.
• Organise and conduct employee appraisals, job chats, personal development plans and succession planning as required in the role.
• Provide sound technical advice; where the remit requires specialist advice ensure an appropriate person or subcontractor is selected and utilised to fulfill the requirement.
• Utilise all reports and data needed to make sound business decisions.
• Manage your team within given budget and control costs - to include overtime, material and sub-contractor spend taking full ownership of the account profit and loss, forecasting and annual budgets.
• Collate and produce all management information required for the customer and review at scheduled customer and internal performance meetings.
• Provide effective communication and support to the wider engineering and compliance business.
• Develop relationships with other stakeholders, within clients, to monitor and implement cost saving initiatives by combining resources and reducing effort.
• Manage effective recruitment processes at an area level by working with the Recruitment Manager and appropriate service lead to ensure minimum staff turnover and ensure that skills and required qualifications, within the team, to support the self-delivery model.
• Pro-actively identify opportunities for progression or growth within the current account.
• Ensure that timesheets are submitted in a timely manner and are correct. Review and approve overtime requests where applicable.
• Perform any other reasonable tasks that are requested of you by senior management.

Minimum Qualifications, Certifications and Training required

• GCSE in English and Maths or Equivalent
• IOSH Managing Safely or NEBOSH General Certificate or equivalent

Knowledge, Skills and Experience for this role

• A proven track record of company policy and procedure management.
• Proven engineering service delivery experience, including understanding of SFG20 requirements.
• Multiple site hard services contract management experience.
• Financial control coordination, including P&L management.
• Project management experience.
• Corporate Customer direct management, including producing customer reports and attending review meetings.

Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres.