Guest Experience Team Leader

🌟 We\’re Hiring: Guest Experience Team Leader | up to £45,000 🌟Are you a natural leader with a passion for hospitality and exceptional service? Our client is looking for a Guest Experience Team Leader to oversee and elevate the guest journey at their prestigious client site.In this high-profile role, you’ll lead a dedicated team of Guest Experience Hosts, ensuring every visitor receives a seamless, five-star welcome. From managing front-of-house operations to innovating concierge services, you’ll be at the heart of creating memorable experiences in a world-class environment.What You’ll Be Doing:Leading and inspiring the Guest Experience team to deliver best-in-class serviceManaging reception, client lounge, and visitor hosting with impeccable standardsCoordinating meeting room bookings and hospitality with precisionSupporting internal events and collaborating with business services teamsDriving innovation in guest services and developing a VIP concierge offeringOverseeing team performance, training, and rota managementWhat We’re Looking For:Proven leadership in hospitality, front-of-house, or guest servicesA confident, polished communicator with a proactive mindsetStrong organisational skills and attention to detailA passion for people, service excellence, and continuous improvementExperience in Legal/ high-end corporate or luxury environments is a plus.Why Join Them? Our client prides themselves on delivering bespoke hospitality services that make a difference. You’ll be part of a supportive, one-team culture where your contribution is valued, and your development is encouraged.