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- Tasks: Be the friendly face of our office, managing reception and creating a welcoming atmosphere.
- Company: Join a modern office in Leeds, focused on community and tenant engagement.
- Benefits: Enjoy a contributory pension, wellness scheme, and opportunities for training and development.
- Why this job: Perfect for those who love multitasking and want to make a positive impact in a vibrant workplace.
- Qualifications: Experience in reception roles is essential; facilities management experience is a plus.
- Other info: Work hours are Monday, Tuesday, and alternate Wednesdays from 8:00 am to 5:30 pm.
The predicted salary is between 13000 - 16000 £ per year.
Department: Front of House
Location: Leeds
Compensation: £15,561 / year
We have an exciting opportunity for an experienced and efficient corporate receptionist who is ready to move into a role with additional facility management and tenant event responsibilities. You will relish a challenge and be highly organised, managing contractors and providing admin support to the off-site Building Manager. The role is based at a modern office building, a ten-minute walk from Leeds station. You will deliver an exemplary tenant and visitor experience, understanding the importance of creating a community vibe in the building. You should be well presented with proven experience and confident to take ownership of this busy and varied role.
Hours and salary
Monday, Tuesday and Alternate Wednesdays 8.00am – 5.30pm
£15,561 pa
Key Responsibilities
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations.
- Meeting, greeting and registering all visitors to the building, providing exceptional customer service to all.
- Efficiently managing deliveries, including couriers and post.
- Stock-check and re-order front of house supplies.
- General administration, as required.
- You will quickly establish yourself as ‘the face of the building’ and the go-to person for questions/queries.
- Work closely with the off-site Building Manager – confidently reporting building issues and helping manage to resolution.
- Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress/maintenance log.
- Work closely with security and contractors to ensure perfect synergy to maintain both the Front of House standards and procedures.
- Assisting with the door access system and BMS (training will be given).
- Produce a weekly report for key stakeholders.
- Organise seasonal events for the tenants, to create a sense of community and aid enjoyment in the workplace (as and when required).
- Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand (as and when required).
Skills, Knowledge and Expertise
- Proven experience in a front of house reception role and are ready for a new challenge.
- You have facilities management experience (desirable).
- Personable and proactive with a confident manner and able to deliver impeccable customer service.
- Self-motivated and thrive in an environment where you are required to multitask.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Competent Microsoft Office / App / Social Media user and willing to learn in-house systems and processes.
Benefits
- Contributory Pension Scheme/Life assurance.
- LAH Training Academy.
- Company Events.
- Wellness scheme, including a 24-hour confidential helpline, virtual/telephone GP.
Receptionist employer: LAH Property Marketing
Contact Detail:
LAH Property Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company culture and values of StudySmarter. Understanding our mission and how we engage with our community will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your customer service skills by role-playing common reception scenarios. This will prepare you to handle various situations confidently, showcasing your ability to provide exceptional service.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your interest in tenant engagement and community building. This shows that you are proactive and genuinely interested in enhancing the tenant experience.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house roles and any facilities management experience. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your ability to create a welcoming environment. Mention specific examples of how you've successfully managed reception duties or organised events in the past.
Showcase Your Communication Skills: In your application, emphasise your communication and problem resolution skills. Provide examples of how you've effectively handled visitor queries or resolved issues in previous roles.
Highlight Your Organisational Abilities: Demonstrate your organisational skills by detailing how you've managed multiple tasks or projects simultaneously. Mention any experience with administrative duties or managing supplies, as these are key aspects of the role.
How to prepare for a job interview at LAH Property Marketing
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Discuss how you manage multiple tasks effectively, such as handling deliveries while greeting visitors. Mention any tools or methods you use to stay organised.
✨Familiarise Yourself with the Company
Research the company and its culture before the interview. Understanding their values and community engagement initiatives will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you resolved issues or improved processes, and be ready to discuss these in detail.
