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- Tasks: Join our team to provide friendly service and support customers in-store.
- Company: Co-op has been making things fairer for communities for over 175 years.
- Benefits: Enjoy 31 days holiday, a pension scheme, and a 30% discount on all products.
- Why this job: Be part of a supportive team focused on community and personal development.
- Qualifications: Great people skills and a genuine care for customer needs are essential.
- Other info: Flexible shifts available, with full training provided and no CV needed to apply.
Location: Co-op, Gould Road, Salcombe, TQ8 8DU
Pay: £12.30 per hour
Contract: 12-20 hours per week + regular overtime, 4 month temporary contract, part time
Working pattern: Shifts will fall between 4pm - 10pm, daily availability to be discussed at interview.
Full, paid training provided.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What You’ll Do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This Job Would Suit People Who Have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace. We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Contact Detail:
Co-op Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role is all about providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the shifts are between 4pm and 10pm, showing that you can adapt to various schedules will be a plus.
✨Tip Number 4
Engage with the local community before your interview. Mentioning any involvement or understanding of local events can highlight your commitment to supporting the community, which is important to Co-op.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Highlight key responsibilities and required skills that you can relate to your own experiences.
Tailor Your Application: Even though no CV is needed, make sure to tailor your responses in the application form to reflect your customer service skills and experience. Use specific examples that demonstrate your ability to provide friendly and thoughtful service.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Practice similar tests if possible, so you feel confident and can perform well during the assessment.
Show Enthusiasm for the Company: Express your genuine interest in working for Co-op and how you align with their values, such as community involvement and customer care. This will help you stand out as a candidate who is not just looking for any job, but specifically wants to be part of their team.
How to prepare for a job interview at Co-op Property
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Be prepared to share examples of how you've provided excellent service in the past and how you would handle customer queries or complaints.
✨Highlight Teamwork Skills
Co-op values collaboration, so be ready to discuss your experience working in teams. Share specific instances where you supported colleagues or contributed to a positive team environment, as this will resonate well with the interviewers.
✨Be Flexible and Adaptable
The role requires flexibility in working hours and tasks. During the interview, express your willingness to adapt to different shifts and responsibilities, and provide examples of how you've successfully managed change in previous roles.
✨Research Co-op's Values
Understanding Co-op's commitment to community and fairness is key. Familiarise yourself with their values and be ready to discuss how you align with them, particularly in terms of supporting local initiatives and promoting inclusivity.
