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- Tasks: Ensure guest security and satisfaction during night shifts at a luxury hotel.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday off, and career progression.
- Why this job: Join a friendly team, develop skills, and experience the vibrant hospitality culture.
- Qualifications: GCSEs including English and Maths; customer care experience preferred but not essential.
- Other info: Full training provided; flexible shifts with a supportive work environment.
The predicted salary is between 18500 - 26000 £ per year.
Location: Upper Newtownards Rd
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our talented reception team at the beautiful four-star Stormont Hotel Belfast. Under the inspiring leadership of our Front Office Manager, Philip Murphy, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Typical hours are from 11pm-7am. The salary for this full time position is £22,568 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
About You
We would love you to have some similar previous experience, but this is not essential as our team will provide you with full training.
About The Role
- To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.
- To serve and assist guests for the duration of the night.
- To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
- To ensure you handle, store and deliver guest luggage to the appropriate destination.
- To ensure that customer areas are maintained in a clean and tidy manner in accordance with Hastings standards.
- To receive payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the management team.
- To ensure all guest enquiries are handled efficiently and effectively.
- Any other duties as required by management.
Skills Needed
- Hospitality
Desired Criteria
- Educated to GCSE Standard or the equivalent including English and Mathematics
- A full, clean driving licence
- Previous experience of night work
Required Criteria
- A right to work within the United Kingdom
- Work well under pressure and be a team player
- Good attention to detail
- Customer care experience
- Excellent communication skills
- A professional appearance
Closing Date: Sunday 1st June, 2025
Contract Type: fulltime
Salary: £22,568.00 Yearly
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Hospitality
Night Porter employer: Hastings Hotels, Northern Ireland
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with Hastings Hotels and their values. Understanding their commitment to quality service and employee development will help you align your approach during the interview, showcasing how you can contribute to their team.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it's not in hospitality. Being able to demonstrate your ability to handle guest needs and complaints effectively will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your availability and flexibility, especially since the role requires night shifts. Showing that you're willing to adapt to the schedule will make you a more attractive candidate.
✨Tip Number 4
Research the local area around the Stormont Hotel. Being knowledgeable about nearby attractions and amenities will demonstrate your initiative and readiness to assist guests with their inquiries.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Night Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in hospitality or customer service. Emphasise any previous night work experience and your ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hastings Hotels and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Show Enthusiasm for Hospitality
Make sure to express your passion for the hospitality industry during the interview. Hastings Hotels values people who are enthusiastic about providing excellent service, so share any relevant experiences or stories that highlight your commitment to guest satisfaction.
✨Demonstrate Teamwork Skills
As a Night Porter, you'll be part of a team. Be prepared to discuss how you work well with others and contribute to a harmonious working environment. Share examples of past experiences where you collaborated effectively with colleagues.
✨Highlight Attention to Detail
Attention to detail is crucial in hospitality. During the interview, mention specific instances where your attention to detail made a difference, whether it was in customer service or maintaining cleanliness and safety standards.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Night Porter role and the hotel itself. This demonstrates your proactive attitude and eagerness to learn more about how you can contribute to Hastings Hotels.
