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- Tasks: Ensure guest security and satisfaction during night shifts at a luxury hotel.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Why this job: Join a friendly team, develop skills, and be part of a respected hospitality brand.
- Qualifications: GCSEs including English and Maths; customer care experience preferred.
- Other info: Full-time role with 35 hours per week, working nights from 11pm to 7am.
The predicted salary is between 22568 - 22568 £ per year.
Location: Great Victoria St
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our talented reception team at the exclusive Europa Hotel. Under the inspiring leadership of our General Manager, Andy McNeill, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours are from 11pm-7am. The salary for this full time position is £22,568 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
About the Role:
- To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.
- To serve and assist guests for the duration of the night.
- To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
- To ensure you handle, store and deliver guest luggage to the appropriate destination.
- To provide a guest car parking valet service.
- To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
- To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
- To ensure all guest enquiries are handled efficiently and effectively.
- Any other duties as required by management.
Desired Criteria:
- Educated to GCSE Standard or the equivalent including English and Maths.
- Previous experience of working nights.
- Driving licence with no penalty points.
Required Criteria:
- A right to work within the United Kingdom.
- Work well under pressure and be a team player.
- Good attention to detail.
- Smart well groomed appearance.
- Customer care experience.
- Excellent communication skills.
Closing Date: Friday 13th June, 2025
Contract Type: fulltime
Salary: £22,568.00 Yearly
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Hospitality
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with Hastings Hotels and their values. Understanding their commitment to quality service and employee development will help you align your approach during the interview, showcasing how you can contribute to their team.
✨Tip Number 2
Highlight your customer care experience in conversations. Since the Night Porter role involves direct interaction with guests, sharing specific examples of how you've provided excellent service in previous roles can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your ability to work under pressure. The hospitality industry can be fast-paced, especially at night, so be ready to share instances where you've successfully managed stressful situations while maintaining a positive attitude.
✨Tip Number 4
Demonstrate your teamwork skills. Since the role requires collaboration with colleagues, think of examples that showcase your ability to work harmoniously within a team, which is crucial for creating a pleasant environment for both staff and guests.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles that involved night shifts or working under pressure, as these are crucial for the Night Porter position.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Hastings Hotels that appeal to you, such as their commitment to quality service and employee development.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as attention to detail, communication skills, and teamwork. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Know the Hotel Inside Out
Before your interview, make sure to research Hastings Hotels and the Europa Hotel specifically. Familiarise yourself with their services, amenities, and local attractions. This knowledge will show your enthusiasm for the role and help you answer questions more effectively.
✨Demonstrate Customer Care Skills
As a Night Porter, you'll be interacting with guests throughout the night. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you resolved issues or went above and beyond to ensure guest satisfaction.
✨Showcase Teamwork and Communication
The role requires working closely with colleagues to maintain a harmonious environment. Be ready to discuss your experience working in teams, how you handle conflicts, and your communication style. Emphasising your ability to collaborate will resonate well with the interviewers.
✨Dress Smartly and Be Punctual
First impressions matter! Dress smartly for your interview to reflect the professional standards of Hastings Hotels. Additionally, arrive on time to demonstrate your reliability and respect for the interviewer's schedule.
