Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead CRM implementation projects to enhance support for unpaid carers across the UK.
- Company: Join Carers Trust, a charity dedicated to supporting unpaid carers in their communities.
- Benefits: Enjoy competitive pay, flexible working arrangements, and the chance to make a real impact.
- Why this job: Be part of a mission-driven team that advocates for carers and drives meaningful change.
- Qualifications: Experience in project management and CRM systems like Dynamics or Salesforce is essential.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
Salary: £425-£475 per day
Rate: Hourly Rate
Directorate: Corporate Services
Team: Corporate Services
Vacancy Type: Contractor
About The Job
Carers are at the heart of everything we do. That’s because unpaid carers are the people holding their communities together. Caring can be rewarding, but far too many carers are facing tough life challenges that can make it hard to keep on going. It could be money worries because they’ve had to give up work or the sheer exhaustion that can come from caring. Carers, of all ages, including young carers, need much more support. And that’s why we’re on their side, fighting for the recognition they deserve and delivering the services they need most.
We do this by partnering with our UK-wide network of local organisations, who collectively reached over one million carers last year. We work with our network to deliver the best possible support for carers – both nationally and locally. At a national level we raise funds, influence governments and campaign for change. Then we turn this into what carers really need: small grants, up-to-date information and practical support.
Our ideal candidate:
- Proven experience in project management using Agile and Waterfall approaches, particularly in CRM implementation or similar digital transformation projects.
- Strong understanding of Dynamics / Salesforce CRM systems and their application in a non-profit or charity context.
- Excellent organizational and time management skills, with the ability to manage multiple priorities.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
If this sounds like you, download the attached recruitment pack to find out more about the role.
Equal Opportunities
As an equal opportunities’ employer, Carers Trust is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Carers Trust.
Contact Detail:
What Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Implementation Manager - London
✨Tip Number 1
Familiarise yourself with the specific CRM systems mentioned in the job description, such as Dynamics and Salesforce. Understanding their functionalities and how they can be applied in a non-profit context will give you an edge during discussions.
✨Tip Number 2
Highlight your project management experience, especially with Agile and Waterfall methodologies. Be prepared to discuss specific projects where you've successfully implemented these approaches, as this will demonstrate your capability to manage similar tasks.
✨Tip Number 3
Network with professionals in the charity sector who have experience with CRM implementations. Engaging with them can provide insights into the challenges faced and best practices, which you can reference in your conversations.
✨Tip Number 4
Prepare to showcase your communication and interpersonal skills by thinking of examples where you've effectively collaborated with diverse teams. This is crucial for the role, as you'll need to work with various stakeholders to achieve project goals.
We think you need these skills to ace CRM Implementation Manager - London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements for the CRM Implementation Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your proven experience in project management, particularly with Agile and Waterfall methodologies. Be specific about your involvement in CRM implementation or similar digital transformation projects.
Showcase Your Skills: Demonstrate your understanding of Dynamics and Salesforce CRM systems. Provide examples of how you've applied these systems in a non-profit or charity context, showcasing your organisational and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also expresses your passion for supporting carers and your commitment to the values of the organisation. Make it personal and engaging to stand out.
How to prepare for a job interview at What Jobs
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with both Agile and Waterfall methodologies. Highlight specific projects where you successfully implemented CRM systems, detailing the challenges faced and how you overcame them.
✨Demonstrate Your CRM Knowledge
Familiarise yourself with Dynamics and Salesforce CRM systems, especially in a non-profit context. Be ready to explain how these tools can enhance support for carers and improve organisational efficiency.
✨Emphasise Communication Skills
Since the role involves working with diverse teams and stakeholders, prepare examples that showcase your strong communication and interpersonal skills. Think of situations where you effectively collaborated or resolved conflicts.
✨Align with Their Mission
Research Carers Trust and understand their mission to support unpaid carers. During the interview, express your passion for their cause and how your skills can contribute to their goals, making it clear that you are aligned with their values.
