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For Companies At a Glance
- Tasks: Manage night reception, assist guests, and ensure exceptional service.
- Company: Join a vibrant hotel known for its outstanding customer experience.
- Benefits: Enjoy flexible hours, competitive pay, and a fun work environment.
- Why this job: Perfect for those who love hospitality and want to make a difference at night.
- Qualifications: No prior experience needed; just bring your enthusiasm and a friendly attitude!
- Other info: Ideal for students looking for part-time work with a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
Role Responsibilities:
- Responsible for the running and control of the Night Reception ensuring all tasks are diligently delivered whilst maintaining exceptional customer service.
- Act as a first point of contact for the hotel, handling all requests, problem solving, disturbances, special requests and any other issues.
- Managing Check In/Check Out and assisting guests with luggage handling and storage, as required.
- Provide a limited food and drink service to resident guests (after restaurant hours).
- Provide wake up calls, when requested.
- Complete lock up and close down procedure after hours.
- Undertake administration/clerical duties, including sending out reports (financial and operational) and running end of day procedures on PMS & POS.
- Prepare VIP arrival information sheets and special requests.
- Ensure the front of house area is kept tidy and reset regularly (flowers watered, cushions puffed, magazines straightened/kept up to date etc.).
- Assist the day teams with preparation required for a successful operation.
- Follow all cash handling procedures to ensure payment is taken in the correct manner from members and guests.
- Keep all member/guest profiles up to date by inputting all data into Guestline, when received.
- Ensure full knowledge of the One Crown Place & our neighbourhood.
- Embed our operating standards into day-to-day service, good communication by engaging closely with colleagues and taking pride in delivering exceptional experiences.
- Ensure an excellent last impression for every one of our guests.
- Guiding and supporting team in Front Office duties and responsibilities.
Contact Detail:
Sun Street Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its neighbourhood. Knowing the local area will help you provide better recommendations to guests and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills. As a Night Receptionist, you'll be the first point of contact for guests, so being able to handle requests and solve problems efficiently is crucial.
✨Tip Number 3
Get comfortable with the software systems used in hospitality, like PMS and POS. Familiarity with these systems can give you an edge during the interview process.
✨Tip Number 4
Show your attention to detail. Highlight experiences where you've maintained high standards in cleanliness or organisation, as this is key to ensuring a great guest experience.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise any previous work in hospitality, especially night shifts, to show you understand the unique challenges of this position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Night Receptionist role. Mention specific responsibilities from the job description, such as handling guest requests and managing check-ins, to demonstrate your understanding of the position.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully handled difficult situations or guest complaints in the past. This will illustrate your ability to maintain exceptional customer service under pressure.
Highlight Attention to Detail: Mention your organisational skills and attention to detail, particularly in relation to maintaining a tidy front of house area and managing administrative tasks. This is crucial for ensuring a smooth operation during night shifts.
How to prepare for a job interview at Sun Street Hotel
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests. Be prepared to share examples of how you've handled customer requests or resolved issues in the past. Highlight your ability to maintain a calm and friendly demeanour, even under pressure.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle specific situations, such as disturbances or special requests from guests. Think of scenarios where you've successfully solved problems and be ready to discuss your thought process and actions.
✨Familiarise Yourself with the Hotel and Local Area
Research One Crown Place and its neighbourhood before the interview. Being knowledgeable about the hotel’s amenities and local attractions will show your enthusiasm for the role and help you answer questions more effectively.
✨Emphasise Attention to Detail
The role involves various administrative tasks and maintaining a tidy front of house area. Be prepared to discuss how you ensure accuracy in your work and how you keep your environment organised, as this is crucial for providing exceptional service.
