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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is memorable while managing daily front office tasks.
- Company: Join Citadines, a trusted hospitality brand with a global presence and diverse accommodation options.
- Benefits: Enjoy career growth, on-the-job training, travel allowances, and exclusive employee perks from day one.
- Why this job: Be part of a supportive team that values your development and offers exciting opportunities in hospitality.
- Qualifications: Excellent communication skills and a willingness to learn; second language is a plus.
- Other info: Flexible shifts available, including nights, with relocation support for those moving to London.
The predicted salary is between 24000 - 36000 £ per year.
Citadines Barbican London is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.
You will report to the Front Office Manager, supporting towards providing our guests with memorable experiences of the city.
A Receptionist will be responsible for:
- Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Taking initiative in accommodating the customers' needs in a resourceful manner.
- Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
- Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Receptionist, we require:
- Excellent guest engagement skills.
- Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Ability to communicate and organise yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- A travel allowance for every day you work to contribute to your commuting cost.
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and company team parties.
- Once you pass your probation, a special staff rate when staying in our European properties.
- Staff incentives when you and your team perform.
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Receptionist employer: Ascott Hospitality Management UK Ltd.
Contact Detail:
Ascott Hospitality Management UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Citadines brand and its values. Understanding what makes us unique will help you align your approach to guest engagement and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills, especially in English and any additional languages you may know. Being able to engage with a diverse range of guests will set you apart and demonstrate your ability to enhance their experience.
✨Tip Number 3
Showcase your proactive attitude by thinking of ways to personalise guest experiences. Prepare examples of how you've gone above and beyond in previous roles to meet customer needs, as this will resonate well with our focus on memorable experiences.
✨Tip Number 4
Be ready to discuss your adaptability and willingness to learn new IT systems. Highlight any past experiences where you've quickly picked up new technologies or processes, as this is crucial for success in our fast-paced environment.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved guest engagement. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the responsibilities of a Receptionist, such as communication skills and IT proficiency.
Showcase Your Soft Skills: In your application, emphasise your ability to engage with guests and handle their needs proactively. Provide examples of how you've successfully managed customer expectations in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Ascott Hospitality Management UK Ltd.
✨Showcase Your Guest Engagement Skills
As a Receptionist, your ability to engage with guests is crucial. Prepare examples of how you've provided excellent customer service in the past, highlighting your warm and welcoming approach.
✨Demonstrate Initiative and Resourcefulness
During the interview, be ready to discuss situations where you took the initiative to meet a customer's needs. This will show that you can think on your feet and adapt to various guest expectations.
✨Familiarise Yourself with IT Systems
Since the role requires working with IT systems, it’s beneficial to mention any relevant experience you have. If you’re not familiar with specific systems, express your willingness to learn quickly.
✨Prepare for Shift Work Discussions
Be prepared to discuss your availability for different shifts, including early mornings, late evenings, and occasional night shifts. Showing flexibility can make you a more attractive candidate.
