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- Tasks: Lead and inspire the slots team while ensuring top-notch customer service.
- Company: Join Genting Casinos, a leading UK leisure business with a commitment to outstanding service.
- Benefits: Enjoy flexible benefits, private GP access, gym discounts, and mental health support.
- Why this job: Be part of a vibrant culture that values diversity and personal growth.
- Qualifications: Strong communication, planning skills, and a passion for teamwork are essential.
- Other info: Participate in fun events like pub quizzes and football tournaments!
The predicted salary is between 28800 - 43200 £ per year.
The role of the Slots Supervisor is to manage the day-to-day operations and management of the team and slots department. To motivate the team to maximise the revenue of the slots and by driving outstanding levels of customer service to our customers.
- Demonstrate ability to motivate, develop and deploy team members
- Excellent communication skills
- Excellent planning and prioritisation skills
- Ability to meet deadlines
- An effective team player, who contributes to continuous business improvement
- Proven problem solving and complaint handling skills
- Must be fully flexible to cover a range of shifts across business operating hours
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline
- Discount portal for popular retailers, restaurants, leisure and more
- Pension scheme
- Life assurance
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue
- 20% discounted gym membership
- Mental health support
- Family-friendly and wellbeing policies
- Flexible benefits designed for employees to choose the best package for their personal needs
- Health Cash Plan (level 1 is company funded)
- Critical illness cover
- Dental insurance
- Travel insurance
- Health Screening
- Rewards, recognition, development, and events
- Career development opportunities
- Genting Academy - online learning portal
- Long service awards
- Staff social fund
- Annual company Christmas present
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Supervisor
✨Tip Number 1
Familiarise yourself with the latest trends in the gaming industry, especially around slots management. This knowledge will not only help you during interviews but also demonstrate your passion for the role and the business.
✨Tip Number 2
Network with current or former employees of Genting Casinos. They can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the Slots Supervisor position.
✨Tip Number 3
Prepare to showcase your leadership skills through examples from your past experiences. Think of specific situations where you motivated a team or improved customer service, as these are key aspects of the role.
✨Tip Number 4
Be ready to discuss how you handle complaints and solve problems effectively. Having a few scenarios in mind where you turned a negative situation into a positive outcome will highlight your suitability for the role.
We think you need these skills to ace Slots Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, customer service, and problem-solving. Use specific examples that demonstrate your ability to motivate a team and improve business operations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Slots Supervisor role. Discuss how your skills align with the job requirements, particularly your communication and planning abilities. Mention any previous experience in a similar environment.
Showcase Your Flexibility: Since the role requires flexibility in covering various shifts, make sure to mention your availability clearly in your application. Highlight any past experiences where you successfully adapted to changing schedules or demands.
Prepare for Potential Questions: Think about common interview questions related to team management and customer service. Prepare answers that reflect your problem-solving skills and ability to handle complaints effectively, as these are crucial for the role.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Leadership Skills
As a Slots Supervisor, you'll need to motivate and manage your team effectively. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to inspire and develop others.
✨Demonstrate Excellent Communication
Communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you can convey complex ideas simply and how you would handle customer complaints or team conflicts.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved issues or improved processes. This will showcase your problem-solving skills and your ability to think on your feet, which are crucial for the role.
✨Be Flexible and Adaptable
The job requires flexibility in covering various shifts. Be ready to discuss your availability and willingness to adapt to changing circumstances, as well as any previous experiences that demonstrate your adaptability.
