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- Tasks: Lead a dynamic team in a bustling bar/restaurant environment, ensuring top-notch service.
- Company: Join Genting Casinos, a leading leisure business known for outstanding customer experiences.
- Benefits: Enjoy flexible benefits, private GP access, discounts, and mental health support.
- Why this job: Be part of a vibrant culture that values teamwork, growth, and social engagement.
- Qualifications: Previous supervisory experience in a busy bar is essential; flexibility for shifts required.
- Other info: Participate in fun events like pub quizzes and football tournaments!
The predicted salary is between 28800 - 43200 £ per year.
Have you got experience working in a busy bar or restaurant? Are you a great team player? We have a vacancy for a hospitality team leader to join Genting. You will work closely with the management team to ensure the smooth running of our bar/restaurant, supporting and motivating colleagues.
Key skills and responsibilities include:
- Ensure compliance with company standards, food health and hygiene procedures and legislation and licensing laws at all times.
- Manage and develop the team members effectively, always encouraging a customer-focused attitude.
- Adopt a positive and flexible attitude to changing priorities and procedures, including shift changes.
- Positively promote sales awareness within the department and maximise sales opportunities.
- Maintain all bar and restaurant stock levels as required.
- Self-motivated, driven and passionate about delivering a high-quality service for our customers.
- Able to work under pressure in a busy environment.
- Previous supervisory experience in a busy bar is essential.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Leader
✨Tip Number 1
Familiarise yourself with the specific operations of Genting Casinos. Understanding their unique approach to hospitality and customer service will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Prepare examples from your previous supervisory roles that showcase your ability to manage a team effectively. Highlight instances where you motivated colleagues or improved service quality, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your flexibility and adaptability by discussing how you've successfully handled changing priorities in past roles. This is crucial for a hospitality team leader, especially in a busy environment like a bar or restaurant.
✨Tip Number 4
Research current trends in the hospitality industry, particularly around customer service and sales strategies. Being knowledgeable about these trends can help you stand out as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Hospitality Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory experience in a busy bar or restaurant. Emphasise your ability to manage and develop team members, as well as your customer-focused attitude.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering high-quality service and your flexibility in adapting to changing priorities. Mention specific examples of how you've successfully managed teams in the past.
Showcase Relevant Skills: Highlight key skills such as compliance with health and hygiene procedures, sales awareness, and the ability to work under pressure. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Showcase Your Supervisory Experience
Make sure to highlight your previous supervisory roles in busy bar or restaurant settings. Share specific examples of how you managed teams, resolved conflicts, and maintained high service standards.
✨Demonstrate Customer Focus
Prepare to discuss how you prioritise customer satisfaction. Think of instances where you went above and beyond to enhance the customer experience, as this aligns with the company's values.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle pressure and adapt to changing priorities. Practice responses to scenarios like managing a busy shift or dealing with a difficult customer.
✨Familiarise Yourself with Compliance Standards
Brush up on food health and hygiene procedures, as well as licensing laws relevant to the hospitality industry. Being knowledgeable about these topics will demonstrate your commitment to maintaining high standards.
