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- Tasks: Coordinate service delivery and manage engineer schedules for optimal performance.
- Company: Join a dynamic regional operations team focused on delivering top-notch service.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a team that values accuracy, communication, and customer satisfaction.
- Qualifications: Previous planning experience and strong computer skills are essential.
- Other info: This role requires full rights to work in the UK without sponsorship.
The predicted salary is between 28800 - 43200 £ per year.
Please note - Sponsorship is not available. You will need to have full rights to work in the UK without sponsorship either now or in the future.
Job Summary
Working as part of the regional operations team.
Duties & Responsibilities
- Ensure regional service delivery targets are managed, with focus on optimising the deployment of the regions’ team of engineers.
- Coordinate with other regional office personnel to ensure standards of service delivery to customers.
- Coordinate with other regional service planners when required to provide ‘out of region’ engineering resources.
- Liaise with regional technical management in highlighting performance issues concerning the regions’ engineers.
- Working closely with the planning software to arrange the engineers’ call with the customer via telephone/email.
- Preparation of service engineer job packages, checking engineers service reports and logging into the company planning system.
- Compiling weekly/monthly service reports.
- General office duties, answering telephone enquiries and re-directing calls.
- Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.
Qualifications / Skills / Experience
- Previous planning experience, preferably with field engineers.
- Experience of working with bespoke planning software, arranging service engineers’ calls.
- Liaison with parts supply and sales departments.
- Telephone skills.
- Computer literate.
- Accuracy and attention to detail.
Person Specification
- Team worker
- Cooperative
- Conscientious
- Good communicator and organiser
- Able to cope well under pressure and work with minimum supervision
- Target driven
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler
✨Tip Number 1
Familiarise yourself with the specific planning software mentioned in the job description. If you have experience with similar tools, be ready to discuss how those skills can transfer to this role.
✨Tip Number 2
Highlight your previous experience coordinating teams or managing schedules. Be prepared to share examples of how you've optimised service delivery in past roles during any interviews.
✨Tip Number 3
Brush up on your telephone communication skills. Since the role involves liaising with engineers and customers, practice clear and concise communication to ensure you can convey information effectively.
✨Tip Number 4
Demonstrate your ability to work under pressure by preparing examples of how you've successfully managed tight deadlines or high-stress situations in previous jobs. This will show that you're a good fit for the target-driven environment.
We think you need these skills to ace Service Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous planning roles or work with field engineers. Emphasise your skills in using planning software and your ability to coordinate effectively.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Service Scheduler position. Mention specific examples of how your past experiences align with the duties and responsibilities outlined in the job description.
Highlight Key Skills: Focus on key skills such as communication, organisation, and attention to detail in your application. Provide examples of how you've demonstrated these skills in previous roles, particularly under pressure.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Job Traffic
✨Showcase Your Planning Experience
Make sure to highlight any previous planning experience you have, especially if it involves coordinating field engineers. Be ready to discuss specific examples of how you've optimised schedules and managed resources effectively.
✨Familiarise Yourself with Planning Software
Since the role requires working with bespoke planning software, do some research on common tools used in the industry. If possible, mention any relevant software you’ve used before and how it helped you in your previous roles.
✨Demonstrate Strong Communication Skills
As a Service Scheduler, you'll need to liaise with various teams and customers. Prepare to discuss how you handle communication, especially under pressure. Consider sharing an example where your communication skills made a difference in service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you cope under pressure. Think of scenarios where you had to manage conflicting priorities or resolve issues quickly, and be ready to explain your thought process.
