Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with queries and complaints, ensuring swift and professional resolutions.
- Company: Join a dynamic team in Langley focused on exceptional customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values empathy and professionalism while making a real impact.
- Qualifications: Excellent communication skills and a calm demeanor are essential; experience in customer service is a plus.
- Other info: This role is perfect for those looking to enhance their customer service skills in a friendly atmosphere.
The predicted salary is between 28800 - 48000 £ per year.
I am recruiting for a Customer Service Representative for my client in Langley. They are seeking a highly professional and customer-focused Customer Service Representative to join their team. This is a key role that requires excellent communication skills, a calm and composed manner, and the ability to handle a wide range of customer interactions with efficiency and care.
Key Responsibilities:
- Respond to customer queries regarding damaged or faulty products with empathy and professionalism, ensuring swift resolution.
- Answer product-related questions via telephone and email, providing clear, accurate, and helpful information.
- Manage and monitor the shared customer service inbox, ensuring all inquiries are addressed promptly and effectively.
- Handle customer complaints with a solutions-oriented approach, maintaining our high standards of service at all times.
- Maintain accurate records of customer interactions and resolutions to support continuous improvement.
Contact Detail:
Ritz Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer interactions.
✨Tip Number 2
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will allow you to answer product-related questions more effectively and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare examples from your past experiences where you successfully resolved customer complaints or queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and concisely.
✨Tip Number 4
Showcase your communication skills by engaging in mock interviews with friends or family. Practising how to articulate your thoughts calmly and clearly will help you stand out as a composed candidate during the actual interview.
We think you need these skills to ace Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you handled customer queries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer issues in the past and how you embody professionalism and empathy.
Showcase Relevant Skills: In your application, clearly outline your skills that align with the job description, such as problem-solving, effective communication, and the ability to manage multiple inquiries efficiently.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ritz Recruitment Ltd
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice answering common customer queries to show how you would handle real-life situations.
✨Emphasise Empathy and Professionalism
Employers are looking for candidates who can handle customer interactions with care. Share examples from your past experiences where you resolved issues with empathy and professionalism, especially in challenging situations.
✨Prepare for Common Scenarios
Anticipate questions about handling difficult customers or resolving complaints. Prepare specific examples that highlight your problem-solving skills and your ability to remain calm under pressure. This will show that you are ready for the role's demands.
✨Demonstrate Your Organisational Skills
Since managing a shared customer service inbox is part of the job, be prepared to discuss how you prioritise tasks and keep track of customer interactions. Mention any tools or methods you use to stay organised and ensure timely responses.
