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- Tasks: Lead customer journey optimisation and collaborate with cross-functional teams.
- Company: Join a forward-thinking financial services firm focused on innovation and customer experience.
- Benefits: Enjoy hybrid work flexibility and the potential for contract extension.
- Why this job: Be part of a transformative project that shapes customer journeys in finance.
- Qualifications: Experience in financial services, Murex, and agile methodologies required.
- Other info: Inclusive recruitment process; support for candidates of all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Contract Length: 12 Months (High potential of extension)
Location: London, Old Broad Street
Hybrid Work: 2 Days in Office (Tuesday and Friday)
Day Rate: Umbrella
We are seeking a dynamic Murex-Money Market Business Analyst to join their team for a pivotal role in the Murex Migration Programme. If you are passionate about enhancing customer experiences and have a wealth of experience in the financial landscape, this might be the perfect opportunity for you!
About the Role:
As a Customer Journey Manager (CJM), you will play a vital role in product development, collaborating closely with the Product Owner and the broader product team. Your mission? To understand, measure, and orchestrate customer journeys with a keen focus on technology and cross-functional integration.
Key Responsibilities:
- Optimize the end-to-end customer experience, ensuring the needs of both internal and external customers are prioritized.
- Drive continuous improvement initiatives and collaborate across functional boundaries to enhance journey effectiveness.
- Partner with teams in Product, Finance, Risk, Markets Operations, and Engineering to ensure user experiences are accurately represented and designed.
- Utilize insights from customer journeys to inform prioritization approaches and design choices.
Must-Have Skills/Experience:
- Extensive experience in financial services, with a strong understanding of the industry.
- Experience as a CJM/Business Analyst, working closely with senior stakeholders.
- Extensive experience with Murex in a business analyst capacity.
- Proven track record in agile environments, including writing/designing user stories and documenting requirements.
- Familiarity with agile methodologies, particularly the Jira tooling.
- Solid capital markets knowledge and understanding of treasury products and capabilities.
- Experience with large multi-year implementations.
- Experience migrating desks/products onto Murex using the MXpress methodology.
- In-depth product knowledge of Interest Rate Swaps and/or money market products.
Why Join Us? This is an incredible opportunity to contribute to a transformative project that will shape the future of customer journeys in financial services. Our client values innovative thinkers who are ready to tackle challenges and drive success. If you thrive in a fast-paced environment and enjoy collaborating with diverse teams, we want to hear from you!
How to Apply: If you believe you meet the qualifications and are ready to make a significant impact, send your CV and a brief cover letter highlighting your relevant experience.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager - Murex-105021-1 & 105024-1
✨Tip Number 1
Familiarise yourself with Murex and its functionalities, especially in relation to money market products. Understanding the platform will not only boost your confidence but also allow you to speak knowledgeably during discussions with potential employers.
✨Tip Number 2
Network with professionals in the financial services sector, particularly those who have experience with Murex. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Brush up on agile methodologies and tools like Jira, as these are crucial for the role. Consider taking a short course or certification to demonstrate your commitment and understanding of these practices.
✨Tip Number 4
Prepare to discuss specific examples of how you've optimised customer journeys in previous roles. Highlighting your direct impact on customer experience will resonate well with hiring managers looking for a Customer Journey Manager.
We think you need these skills to ace Customer Journey Manager - Murex-105021-1 & 105024-1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services, particularly as a Customer Journey Manager or Business Analyst. Emphasise your familiarity with Murex and any relevant agile methodologies.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate how your skills align with the key responsibilities of the role. Mention specific experiences that demonstrate your ability to optimise customer journeys and collaborate across teams.
Showcase Relevant Skills: Highlight your knowledge of capital markets, treasury products, and your experience with user stories and requirements documentation. This will show that you understand the technical aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Pontoon
✨Showcase Your Financial Services Knowledge
Make sure to highlight your extensive experience in financial services during the interview. Be prepared to discuss specific projects or roles where you successfully navigated the complexities of the industry, especially in relation to customer journeys.
✨Demonstrate Your Murex Expertise
Since this role requires a strong understanding of Murex, come ready to discuss your previous experiences with the platform. Share examples of how you've used Murex in a business analyst capacity and any successful migrations you've been part of.
✨Emphasise Agile Methodologies
Given the importance of agile environments for this position, be sure to talk about your familiarity with agile methodologies. Discuss your experience with writing user stories, documenting requirements, and using tools like Jira to manage projects effectively.
✨Prepare for Cross-Functional Collaboration
This role involves working closely with various teams, so be ready to provide examples of how you've successfully collaborated across different functions. Highlight any initiatives where you drove improvements by partnering with stakeholders from Product, Finance, Risk, or Engineering.
