Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our workplace, assisting team members and visitors with various services.
- Company: Join a dynamic company that values service excellence and a positive work environment.
- Benefits: Enjoy perks like flexible hours, a vibrant workplace culture, and opportunities for personal growth.
- Why this job: This role offers a chance to make a real impact while developing your customer service skills.
- Qualifications: No specific experience required; just bring your enthusiasm and a passion for helping others.
- Other info: Perfect for high school and college students looking for a part-time role with flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
The Concierge acts as the heart of the workplace, providing personalized service to team members and visitors alike. The individual in this role creates a positive, service-oriented environment, acting as the first point of engagement with visitors and team members. The Concierge provides day to day oversight and direction for the Client, guiding task priorities to align with Host strategy and customer priorities.
Essential Roles and Responsibilities
- Provides personal services to employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest administrative support (preparation of meeting materials, shipping, laundry & dry cleaning services, gift & package orders and other services as needed).
- Demonstrates leadership and customer service and reflects a warm friendly, professional greeting to all. Develops training and development sessions for topics such as customer service, handling difficult situations, attention to detail, etc.
- Conducts business in a professional, friendly, proficient manner. Confirms with building owners and reps about details for special events such as charity events, pop-up stores, special services, etc.
- Maintains records and logs of consolidated service requests and completion status.
- Evaluates the concierge responses to assure compliance with all company policies and procedures.
- Ensures the customer is receiving service excellence and is satisfied with the concierge team's ability to satisfy the customer's request.
- Develops the applicable file of services including transportation resources, accommodations, referrals, local business and organizations.
- Serves as point-of-contact for the facilities team as representative of the Concierge team.
- Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
- Performs other duties as assigned.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist (,, United Kingdom)
✨Tip Number 1
Familiarise yourself with the company culture and values of StudySmarter. Understanding our commitment to service excellence will help you align your approach during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Since the role involves direct interaction with visitors and team members, showcasing your ability to handle various situations with professionalism and warmth can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of StudySmarter. They can provide valuable insights into the role and the work environment, which can help you tailor your approach and questions during the interview process.
✨Tip Number 4
Prepare specific examples of how you've successfully managed multiple tasks or provided exceptional service in previous roles. Being able to share these experiences will demonstrate your capability to thrive in a fast-paced, service-oriented environment.
We think you need these skills to ace Front Office Receptionist (,, United Kingdom)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Front Office Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your customer service skills and ability to create a positive environment.
Highlight Relevant Experience: In your CV, focus on previous roles where you provided customer service or worked in a reception environment. Use bullet points to clearly outline your achievements and responsibilities that relate to the concierge duties mentioned in the job description.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Office Receptionist.
How to prepare for a job interview at Placed
✨Showcase Your Customer Service Skills
As a Front Office Receptionist, you'll be the first point of contact for visitors. Highlight your previous experience in customer service and provide examples of how you've handled difficult situations with grace and professionalism.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail, especially when managing visitor requests and maintaining records. Be prepared to discuss specific instances where your attention to detail made a difference in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to handling multiple tasks or managing unexpected situations, as these are common in a concierge role.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with their approach to customer service and any recent initiatives they may have undertaken, so you can align your answers with their ethos during the interview.
