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- Tasks: Join us as a Field Service Engineer, providing hands-on support for lab instruments across the UK and Ireland.
- Company: Be part of a leading company known for its innovative scientific instrumentation and exceptional customer service.
- Benefits: Enjoy flexible working options, travel opportunities, and a chance to grow your technical skills.
- Why this job: Make a real impact by helping clients maintain their lab equipment while developing your expertise in a dynamic environment.
- Qualifications: HNC/HND in electronic/electrical engineering or equivalent experience; strong communication and troubleshooting skills required.
- Other info: Frequent travel is involved, with opportunities for international assignments.
The predicted salary is between 36000 - 60000 £ per year.
Territory: UK and Ireland - Ideal base would be Midlands, Oxfordshire or North East.
Summary: This role involves delivering hands-on technical expertise across the installation, basic training, maintenance, troubleshooting, and customer support for a range of laboratory instrumentation and systems. As a key member of the service and support team, the Field Service Engineer will ensure timely, effective, and professional support to clients, helping maintain high levels of customer satisfaction and upholding the technical reputation of the company.
Key Responsibilities:
- Participate in the installation, maintenance, servicing, and technical support of laboratory instruments and systems.
- Collaborate with customers and internal teams during the pre-installation/site planning process.
- Perform inspections, installation, system setup, testing, and configuration to meet specifications.
- Deliver basic operator training to end-users at customer sites.
- Respond to breakdowns and carry out scheduled maintenance visits.
- Provide remote and on-site fault diagnosis and technical support.
- Execute system validation procedures to certifiable standards.
- Handle laboratory tasks, including running samples when required.
- Maintain accurate service documentation and produce technical reports.
- Travel frequently within the UK and Ireland, with occasional international assignments.
Requirements:
- Experience in field service work preferred, but not essential.
- Strong interpersonal skills with the ability to build trusted relationships with clients.
- Professional appearance and high standard of personal presentation.
- Self-motivated and comfortable working both independently and as part of a team.
- Proactive attitude with the ability to work under pressure and troubleshoot effectively.
- Willingness to continually learn in a fast-evolving technical environment.
- Qualification at HNC/HND level or equivalent in electronic/electrical engineering or demonstrable equivalent experience from industry or academia.
- Valid UK driving licence.
- Ability to manage full installation and commissioning of complex systems and deliver user training.
- Skilled in diagnosing technical faults and resolving customer issues.
- Strong computer literacy, including experience with data system hardware and common operating systems.
- Excellent verbal and written communication skills in English, with the ability to communicate effectively at all levels.
Field Service Engineer – Scientific Instrumentation employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – Scientific Instrumentation
✨Tip Number 1
Familiarise yourself with the specific laboratory instrumentation and systems that we use at StudySmarter. Understanding the technical aspects and common issues can give you an edge during interviews and help you demonstrate your problem-solving skills.
✨Tip Number 2
Network with professionals in the field of scientific instrumentation. Attend industry events or join relevant online forums to connect with current Field Service Engineers. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for hands-on assessments by practising your technical skills. If possible, set up similar equipment at home or in a lab environment to get comfortable with installation and troubleshooting processes, as practical knowledge is crucial for this role.
✨Tip Number 4
Showcase your interpersonal skills during the interview process. Since building trusted relationships with clients is key, be ready to share examples of how you've successfully communicated and collaborated with others in previous roles.
We think you need these skills to ace Field Service Engineer – Scientific Instrumentation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service work, particularly with laboratory instrumentation. Emphasise any technical skills and qualifications that align with the job description, such as your ability to diagnose faults and provide customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and your proactive attitude. Mention specific examples of how you've built trusted relationships with clients or successfully handled troubleshooting under pressure.
Highlight Technical Expertise: In your application, clearly outline your technical qualifications, such as your HNC/HND in electronic/electrical engineering. Include any relevant experience with system installation, maintenance, and user training to demonstrate your capability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your communication is clear and professional, reflecting the high standards expected in this role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight any relevant experience with laboratory instrumentation and systems, and be ready to explain how you've handled installations, maintenance, or troubleshooting in the past.
✨Demonstrate Interpersonal Skills
Since this role involves building relationships with clients, practice articulating how you've successfully collaborated with others in previous roles. Share examples of how you've maintained customer satisfaction and resolved issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of specific scenarios where you had to diagnose a fault or manage a breakdown, and outline the steps you took to resolve the issue.
✨Emphasise Your Willingness to Learn
The field is constantly evolving, so express your enthusiasm for continuous learning. Discuss any recent training or certifications you've pursued, and how you stay updated with the latest technologies in scientific instrumentation.
