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For Companies At a Glance
- Tasks: Support escalated IT issues and manage infrastructure upgrades.
- Company: Join a fast-paced, tech-driven business in Newcastle.
- Benefits: Enjoy a £30,000 salary and clear progression pathways.
- Why this job: Get hands-on project experience in a supportive team environment.
- Qualifications: 3+ years in IT support with strong Microsoft tech knowledge.
- Other info: Opportunity to mentor junior techs and document best practices.
The predicted salary is between 24000 - 42000 £ per year.
We are looking for a 2nd Line IT Engineer to join a fast-paced, growing tech-driven business based in Newcastle (on-site). This role offers the chance to support escalated issues while getting stuck into project delivery, infrastructure upgrades, and automation work.
What you'll be doing:
- Acting as an escalation point for 1st line support
- Managing AD, Exchange, M365, VPNs & GPOs
- Scripting in PowerShell and supporting infrastructure refreshes
- AV & telephony support (8x8 / Skype)
- Mentoring junior techs and documenting best practices
What you’ll need:
- 3+ years in IT support (ideally 2nd line)
- Strong knowledge of Microsoft tech stack
- Solid troubleshooting ability with minimal supervision
What’s on offer:
- £30,000 salary
- Clear progression pathway
- Hands-on project exposure
- Supportive, collaborative team
Apply now or drop me a message if this sounds like your next move!
2nd Line Engineer (Newcastle Upon Tyne) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer (Newcastle Upon Tyne)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft tech stack, PowerShell scripting, and VPN management. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of specific examples where you've resolved complex IT issues. This will help you illustrate your problem-solving abilities and show that you can handle escalated support cases effectively.
✨Tip Number 3
Highlight any mentoring or training experience you have with junior techs. This aligns well with the role's requirement for mentoring and will show that you're not only technically proficient but also a team player who can help develop others.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding our collaborative environment will allow you to tailor your responses in interviews, demonstrating that you’re a good fit for our team-oriented approach.
We think you need these skills to ace 2nd Line Engineer (Newcastle Upon Tyne)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly any roles that involved 2nd line support. Emphasise your knowledge of Microsoft technologies and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to handle escalated issues. Mention specific experiences where you successfully managed AD, Exchange, or PowerShell scripting.
Showcase Your Troubleshooting Skills: In your application, provide examples of complex problems you've solved with minimal supervision. This will demonstrate your strong troubleshooting abilities, which are crucial for the role.
Highlight Mentoring Experience: If you have experience mentoring junior techs or documenting best practices, make sure to include this in your application. It shows your leadership potential and commitment to team collaboration.
How to prepare for a job interview at Placed
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Active Directory, Exchange, and M365. Highlight specific examples of how you've resolved issues or improved processes in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when faced with technical challenges, as this will show your ability to work independently.
✨Emphasise Mentoring Experience
Since the role involves mentoring junior techs, be ready to share instances where you've guided others. Discuss your approach to knowledge sharing and how you document best practices for future reference.
✨Prepare for Project Discussions
Familiarise yourself with common infrastructure projects and automation tasks. Be ready to discuss any relevant project experience, particularly in scripting with PowerShell, as this will demonstrate your hands-on capabilities.
