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- Tasks: Analyse customer and marketing data to drive insights and optimise performance.
- Company: Moss is a leading menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, cycle to work scheme, and ongoing development opportunities.
- Why this job: Join a collaborative team that values creativity and offers a chance to impact customer experiences.
- Qualifications: Strong Tableau skills and comfort with large datasets; analytical mindset required.
- Other info: Hybrid work policy: 3 days in the office, 2 days remote.
The predicted salary is between 36000 - 60000 £ per year.
About Us: Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioral competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: As part of the Commercial and Data function, reporting to the Data and Insights Manager, the role is to support the delivery of actionable insight across customer, marketing, and digital performance. Working collaboratively across the business, you’ll play a key role in gathering, analysing and visualising data that informs strategic and tactical decisions. You will support campaign measurement, customer behavior analysis, and the ongoing development of dashboards and reports that help teams understand what’s working and where to optimise. This is a hands-on role suited to someone comfortable working with Tableau, and Excel, who can balance technical analysis with clear communication of insight.
Key Responsibilities:
- Deliver weekly and monthly performance reporting across web, marketing and customer metrics.
- Support the development and maintenance of dashboards using Tableau.
- Assist with analysing campaign performance, on-site behaviour, and key customer journeys.
- Contribute to customer insights reporting – e.g. segmentation, retention, churn analysis – to support CRM.
- Collaborate with stakeholders across Marketing and E-Commerce to ensure insight needs are met.
What You’ll Need to Succeed:
- Technical: Strong Tableau Skills.
- Comfort working with large datasets and drawing actionable insights.
- An understanding of campaign and customer performance metrics (conversion, LTV, bounce, acquisition vs retention).
- Advantageous to have experience in GA4 analysis.
- Build customer segments and create data selects using Bloomreach (ESP), Tableau or SQL.
- Supply data to end users via integrations with Bloomreach or through other means.
- Advantageous to have experience working with RESTful APIs to retrieve and send customer data.
About You:
- Highly analytical with strong attention to detail.
- Able to clearly communicate insights to technical and non-technical stakeholders.
- A natural collaborator who enjoys problem solving and supporting others.
- Comfortable working in a fast-paced environment and adapting to shifting priorities.
- Curious, proactive, and keen to continuously learn and grow.
- Passionate about data, digital journeys and customer behaviour.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Additional information: Our Hybrid Work Policy requires a minimum of 3 days in the office and 2 working from home. If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn. Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM E-Commerce and Marketing Analyst (London Area)
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce and CRM analytics. Understanding current market dynamics will help you speak confidently about how your insights can drive performance at Moss.
✨Tip Number 2
Brush up on your Tableau skills by creating sample dashboards that showcase your ability to visualise data effectively. This hands-on experience will not only enhance your technical skills but also give you concrete examples to discuss during interviews.
✨Tip Number 3
Network with professionals in the e-commerce and marketing analytics space. Engaging with others in the industry can provide valuable insights and potentially lead to referrals or recommendations for the role at Moss.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data to influence decision-making in previous roles. Being able to articulate your impact will demonstrate your analytical capabilities and collaborative spirit, which are key for this position.
We think you need these skills to ace CRM E-Commerce and Marketing Analyst (London Area)
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Moss and their vision. Highlight how your skills and experiences align with their values of creativity, collaboration, and sustainability in your application.
Tailor Your CV: Make sure your CV reflects your strong analytical skills and experience with tools like Tableau and Excel. Emphasise any relevant experience in customer behaviour analysis and campaign performance metrics.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data and digital journeys. Discuss specific examples of how you've used data to drive insights and support decision-making in previous roles.
Showcase Your Communication Skills: Since the role requires clear communication of insights to both technical and non-technical stakeholders, include examples in your application that demonstrate your ability to convey complex information simply and effectively.
How to prepare for a job interview at Placed
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis, particularly using Tableau and Excel. Highlight specific examples where you've drawn actionable insights from large datasets, as this is crucial for the role.
✨Understand Customer Metrics
Familiarise yourself with key performance metrics such as conversion rates, customer lifetime value, and retention rates. Be ready to explain how these metrics impact business decisions and how you have used them in past roles.
✨Communicate Clearly
Practice explaining complex data insights in simple terms. The ability to communicate effectively with both technical and non-technical stakeholders is essential, so think of examples where you've successfully done this.
✨Demonstrate Collaboration Skills
Prepare to discuss how you've worked collaboratively in previous roles. Share examples of how you've partnered with different teams to achieve common goals, as this aligns with the company's values of teamwork and agility.
