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- Tasks: Join our team as a Receptionist, providing top-notch customer service and support.
- Company: Work at a prestigious hospitality establishment in beautiful Rye.
- Benefits: Enjoy potential live-in accommodation and competitive pay of £12.21 per hour.
- Why this job: Perfect for those who thrive in a busy environment and love engaging with people.
- Qualifications: Experience with 'Opera' PMS is preferred; a friendly attitude is essential.
- Other info: Transport is desirable for flexible shift work; apply now to join our dynamic team!
My client is looking for a front of house Receptionist to join this prestigious hospitality establishment, located in Rye. Possible live-in accommodation is available for this role.
The purpose of the role as a Receptionist is to provide a friendly, hospitable and efficient service, ensuring that excellent customer service is provided at all times, to ensure a lasting impression to all guests. Shift work is involved to include early/late cover.
As a Receptionist, the ideal candidate will have some experience of using 'Opera' PMS. An example of duties consists of:
- Being in a customer-facing role, being an engaging person with a friendly manner who thrives in a busy environment
- Guest check-in and check-out
- Assisting customers with luggage and taking them to rooms if they need this help or organising for this to be done
- Answering guests' queries before they arrive and when they arrive
- Greeting walk-in potential customers for bedrooms and the bar/restaurant
- Answering phones and responding to emails quickly and efficiently
- Taking bookings on the phone and via computer, upselling to maximise sales
- Complaint handling in a calm manner and addressing these if you can or getting assistance from the manager on duty
- Seeking a team player who can and will be happy to assist wherever needed at times and also be able to work on your own at times
The salary for the role of Receptionist is given as £12.21 per hour plus some tronc in addition. There is the possibility of live-in accommodation with this role which is deductible from salary. If you live outside the local Rye area, transport will be desirable to give more flexibility for the required shift work demands of this hands-on role.
N.E. Recruitment is acting as an Employment Agency in relation to this vacancy. Candidates must be eligible to live and work in the UK.
Receptionist - live in available employer: N.E. Recruitment
Contact Detail:
N.E. Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - live in available
✨Tip Number 1
Familiarise yourself with the Opera PMS system, as experience with this software is a key requirement for the role. Consider taking an online course or watching tutorial videos to boost your confidence and knowledge.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable in handling guest queries and complaints, which are crucial aspects of the job.
✨Tip Number 3
Research the hospitality establishment and its values to understand what they prioritise in their service. Tailoring your approach to align with their ethos can make a positive impression during any interviews.
✨Tip Number 4
If you're considering the live-in option, be prepared to discuss your flexibility regarding shift work. Highlighting your willingness to adapt to various shifts can demonstrate your commitment to the role.
We think you need these skills to ace Receptionist - live in available
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any familiarity with 'Opera' PMS. Emphasise your ability to thrive in a busy environment and your friendly, engaging personality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing excellent customer service. Mention specific examples of how you've handled guest queries or complaints in the past.
Highlight Flexibility: Since the role involves shift work, be sure to mention your availability and willingness to work early or late shifts. If you have transport, include this information as it adds to your flexibility.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at N.E. Recruitment
✨Show Your Hospitality Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've handled guest interactions in the past, especially in busy environments. Highlight your friendly manner and willingness to assist guests.
✨Familiarise Yourself with Opera PMS
Since experience with 'Opera' PMS is preferred, make sure you understand its basic functionalities. If you have prior experience, be ready to discuss specific tasks you've completed using the system, as this will demonstrate your capability to adapt quickly.
✨Demonstrate Teamwork and Independence
The role requires both teamwork and the ability to work independently. Prepare to discuss situations where you've successfully collaborated with others, as well as times when you've taken initiative on your own. This will show that you're versatile and can thrive in different scenarios.
✨Prepare for Common Scenarios
Think about common situations you might face as a Receptionist, such as handling complaints or managing multiple tasks at once. Practising your responses to these scenarios can help you feel more confident during the interview and showcase your problem-solving skills.
