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- Tasks: Support French-speaking clients with tailored financial solutions and resolve their queries.
- Company: Join a well-established Fin Tech organisation known for its expertise in financial services.
- Benefits: Enjoy competitive salary, comprehensive healthcare, generous holidays, and continuous learning opportunities.
- Why this job: Make a real impact in client service while working in a supportive and professional environment.
- Qualifications: Fluency in French and English, client-facing experience, and strong problem-solving skills required.
- Other info: This role is perfect for motivated individuals ready to excel in the financial services industry.
The predicted salary is between 40000 - 52000 £ per year.
The role of Client Services Associate - French Speaking offers a unique opportunity within the financial services industry to provide exceptional client support and build meaningful relationships. This position focuses on delivering tailored solutions and fostering client satisfaction through effective communication and problem-solving to French speaking clients.
This Client Services Associate - French Speaking role is with a well-established Fin Tech organisation in the financial services industry. The company operates as part of a large organisation and is recognised for its expertise in the banking and financial services sector.
- Serve as the primary contact for French-speaking clients, addressing queries and resolving issues efficiently.
- Provide tailored solutions to meet client-specific needs within the financial services sector.
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
- Maintain accurate records of client interactions and communications in relevant systems.
- Proactively identify opportunities to improve client service processes and contribute to best practices.
- Support onboarding processes for new clients, ensuring a smooth transition and setup.
- Communicate complex financial information clearly and professionally to clients.
- Stay updated on industry trends, products, and services to provide informed support to clients.
A successful Client Services Associate - French Speaking should have:
- Fluency in both French and English, with excellent verbal and written communication skills in both languages.
- Must have RTW for the UK as the company does not offer sponsorship, or post study VISA sponsorship.
- Experience in client-facing roles, within financial services or banking, or Fin Tech.
- Knowledge of OTC Derivs product from study or work experience.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM systems or similar software to manage client interactions.
- Knowledge of financial products and services is desirable but not essential.
- An ability to work collaboratively within a team-oriented environment.
- A positive and proactive attitude towards client service excellence.
Job Offer:
- Competitive salary range of £50k to £65k per annum.
- City of London location.
- Comprehensive health care coverage for physical and mental well-being.
- Generous holiday allowance to support work-life balance.
- Access to continuous learning resources to develop your skills and career.
- Opportunity to work within a supportive and professional environment in the financial services industry.
This is an excellent opportunity for a motivated individual to join a respected organisation and make a significant impact. If you're ready to take on this exciting challenge, we encourage you to apply today!
Contact Detail:
Michael Page Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Associate - French Speaking
✨Tip Number 1
Brush up on your financial terminology in both French and English. Being able to communicate complex financial concepts clearly will set you apart during interviews and show your expertise in the field.
✨Tip Number 2
Familiarise yourself with the latest trends in the Fin Tech industry. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the sector.
✨Tip Number 3
Prepare examples of how you've successfully resolved client issues in the past. Highlighting your problem-solving skills and ability to maintain client satisfaction will resonate well with the hiring team.
✨Tip Number 4
Network with professionals in the financial services and Fin Tech sectors. Engaging with others can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Client Services Associate - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in French and English, as well as any relevant experience in client-facing roles within financial services or Fin Tech. Emphasise your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service excellence. Mention specific examples of how you've successfully resolved client issues in the past and how you can contribute to the company's goals.
Highlight Relevant Skills: In your application, clearly outline your proficiency with CRM systems and any knowledge of financial products. This will demonstrate your readiness to handle the responsibilities of the role effectively.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a supportive environment within the financial services industry. Let them know why you're motivated to join their team and how you can make a significant impact.
How to prepare for a job interview at Michael Page Banking
✨Showcase Your Language Skills
Since this role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in French, so practice speaking clearly and confidently in both tongues.
✨Understand Financial Products
Familiarise yourself with basic financial products and services, especially OTC derivatives, as this knowledge will help you engage more effectively with clients. Even if you don't have extensive experience, showing that you've done your homework can impress the interviewers.
✨Prepare for Client Scenarios
Think of examples from your past experiences where you successfully resolved client issues or provided tailored solutions. Be ready to discuss these scenarios in detail, highlighting your problem-solving abilities and attention to detail.
✨Emphasise Team Collaboration
This role involves working closely with internal teams, so be sure to highlight your ability to collaborate effectively. Share examples of how you've worked in a team-oriented environment and contributed to achieving common goals.
