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For Companies At a Glance
- Tasks: Provide advanced tech support for desktops and laptops, solving complex issues daily.
- Company: Join a dynamic IT team focused on user satisfaction and optimal performance.
- Benefits: Enjoy remote work options, flexible hours, and opportunities for growth.
- Why this job: Be part of a collaborative culture that values innovation and problem-solving.
- Qualifications: An IT degree or equivalent experience is required; basic hardware skills are a plus.
- Other info: Opportunity to mentor junior technicians and enhance your technical expertise.
The predicted salary is between 30000 - 42000 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- Basic racking and stacking skills.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist (Warrington)
✨Tip Number 1
Familiarise yourself with common desktop support tools and software. Being well-versed in ticketing systems and remote support applications can give you an edge during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows and Mac systems. Prepare to discuss specific scenarios where you've successfully resolved complex technical issues.
✨Tip Number 3
Network connectivity is a key part of this role, so make sure you understand LAN/WAN, Wi-Fi, and VPN configurations. Be ready to explain how you've handled similar issues in past roles.
✨Tip Number 4
Showcase your ability to work collaboratively with IT teams. Think of examples where you've contributed to projects or upgrades, as teamwork is essential in this position.
We think you need these skills to ace Desktop Support Specialist (Warrington)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows and Mac systems. Include specific examples of troubleshooting complex issues and any experience with network connectivity.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and detail how your skills align with the responsibilities listed in the job description. Mention your ability to train and mentor junior technicians, as this is a key aspect of the role.
Showcase Technical Skills: Clearly list your technical skills related to hardware and software support, including any certifications you may have. Highlight your experience with ticketing systems and your approach to root cause analysis.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Desktop Support Specialist.
How to prepare for a job interview at Placed
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop and laptop hardware, as well as your troubleshooting skills for both Windows and Mac systems. Highlight specific examples of complex issues you've resolved in the past.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to explain how you've diagnosed and resolved technical problems. This will help interviewers understand your thought process and approach to root cause analysis.
✨Familiarise Yourself with IT Policies
Research common IT policies and security protocols relevant to the role. Being knowledgeable about best practices will show that you take compliance seriously and are ready to contribute to a secure working environment.
✨Emphasise Team Collaboration
Discuss your experience working with IT teams on projects or upgrades. Mention any mentoring roles you've taken on, as this demonstrates your ability to collaborate and support junior technicians, which is key for this position.
